At a Glance
- Tasks: Lead daily operations at a vibrant retail outlet, ensuring safety and excellence.
- Company: Join Multi Realm at the exciting Cotswolds Designer Outlet.
- Benefits: Enjoy a competitive salary, pension, free parking, and private medical insurance.
- Other info: Opportunity for career growth in a fast-paced, collaborative setting.
- Why this job: Make a real impact in a dynamic environment with diverse challenges.
- Qualifications: 3 years in operations or facilities management, with strong health and safety knowledge.
The predicted salary is between 46000 - 50000 € per year.
Multi Realm are seeking an exceptional Operations Manager to work at the Cotswolds Designer Outlet, just off junction 9 of the M5 - a new Outlet featuring over 50 retail and food & drink operators and which opened last Summer.
The Operations Manager is responsible for the successful day to day running of Cotswolds Designer Outlet, ensuring the Centre is safe, compliant, and presented to the highest standard at all times. This is a hands‑on leadership role with full accountability for operational performance across a live retail environment. You will lead all aspects of operations and facilities management, including health, safety and environmental compliance, service partner performance, and emergency planning. Working closely with the Centre Manager, managing agents, landlord and Brand Partners, you will play a key role in shaping standards, driving performance and continuously improving the customer and occupier experience.
Key Responsibilities
- Operational Leadership
- Lead the day to day operation of the Centre, ensuring a safe, secure and high performing environment
- Set the standard for operational excellence across all service lines
- Act as Duty Manager as required, including out of hours incident response and weekend cover
- Health, Safety and Compliance
- Take full ownership of all health, safety and environmental matters across the Centre
- Ensure full compliance with statutory requirements and internal governance standards
- Lead the effective use of RiskWise to record, monitor, manage and report on compliance
- Maintain robust contractor control processes, including permits to work and documentation standards
- Service Partner Performance
- Manage and challenge third party service partners to deliver consistently high standards
- Develop and monitor service level agreements, driving accountability and performance
- Identify opportunities for innovation, efficiency and service improvement
- Facilities Management
- Planned preventative maintenance
- Security and cleaning
- Landscaping
- Guest services
- Specialist services as required
- Ensure all assets are maintained to a high standard, supporting both presentation and longevity.
- Emergency Planning and Resilience
- Own and continuously develop the Centre Emergency Plan
- Ensure the site is prepared for major incidents including fire, terrorism, extreme weather and environmental risks
- Lead on testing, training and continuous improvement of emergency procedures
- Stakeholder Engagement
- Build strong, credible relationships with Brand Partners, service partners, Multi Realm and the landlord
- Act as a trusted operational lead across the Centre
- Support and deputise for the Centre Manager when required
- Projects and Shop Fitting
- Support the delivery of projects and asset improvements, ensuring operational impact is effectively managed
- Oversee shop fitting activity in line with the Tenant Fit Out Guide and approved designs
- Manage the consent to trade process and ensure readiness for opening
- Ensure compliance from outgoing tenants at end of lease
- ESG and Continuous Improvement
- Contribute to the development and delivery of ESG initiatives across the Centre
- Identify and implement opportunities to enhance sustainability, efficiency and experience
- Embed a culture of continuous improvement across all operational areas
What We’re Looking For
- Experience in a similar operations or facilities management role within a retail, outlet or multi‑tenant environment
- Strong knowledge of health and safety legislation and practical application on site
- Proven experience managing multiple service partners and driving performance
- A confident and credible stakeholder manager, comfortable influencing at all levels
- Proactive, organised and solutions focused, with a strong attention to detail
- Able to operate effectively in a fast‑paced, live environment with competing priorities
Success in Role
- A safe, fully compliant and well‑managed Centre
- Consistently high standards of presentation and maintenance
- Strong service partner performance and accountability
- Effective emergency preparedness and response
- Positive and productive relationships with Brand Partners and stakeholders
- Smooth delivery of projects and shop fit‑outs
Pay £46,000.00 - £50,000.00 per year
Benefits
- Company pension
- Free parking
- Private medical insurance
Experience
- Operations or Facilities Management: 3 years (required)
Operations Manager in Tewkesbury employer: Multi-Realm (B Corp™)
Multi Realm is an outstanding employer, offering a dynamic work environment at the Cotswolds Designer Outlet, where you can lead operations in a vibrant retail setting. With a strong focus on employee growth, we provide comprehensive benefits including a company pension, private medical insurance, and free parking, all while fostering a culture of collaboration and continuous improvement. Join us to make a meaningful impact in a role that values operational excellence and stakeholder engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Tewkesbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and operations space. Attend industry events or local meet-ups to get your name out there. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Multi Realm and the Cotswolds Designer Outlet. Understand their values, recent projects, and challenges they face. This will help you tailor your responses and show you're genuinely interested in the role.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've led teams, managed crises, or improved processes. Being able to share these experiences will demonstrate your fit for the Operations Manager role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Operations Manager in Tewkesbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in operations and facilities management, especially in retail environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Cotswolds Designer Outlet. Share specific examples of your leadership and compliance experience that align with our needs.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention times when you’ve tackled challenges head-on. We love proactive and solutions-focused candidates, so share those stories that demonstrate your ability to manage competing priorities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Multi Realm!
How to prepare for a job interview at Multi-Realm (B Corp™)
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations management role. Familiarise yourself with key responsibilities like health and safety compliance, service partner performance, and emergency planning. This will help you speak confidently about how your experience aligns with what Multi Realm is looking for.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team and managing multiple service partners. Prepare examples of how you've successfully led teams in the past, tackled challenges, and improved operational performance. Highlight your proactive approach and ability to influence stakeholders at all levels.
✨Demonstrate Your Problem-Solving Abilities
In a fast-paced retail environment, being solutions-focused is crucial. Think of specific instances where you've identified issues and implemented effective solutions. Be ready to discuss how you can bring this mindset to the Cotswolds Designer Outlet, especially in areas like emergency preparedness and service improvement.
✨Engage with Their Vision
Research Multi Realm and their vision for the Cotswolds Designer Outlet. Be prepared to discuss how you can contribute to their goals, particularly around sustainability and continuous improvement. Showing that you're aligned with their values will set you apart as a candidate who’s genuinely interested in the role.
