At a Glance
- Tasks: Lead a vibrant retail and leisure destination, driving sales and customer engagement.
- Company: Join the London Designer Outlet team at Wembley Park, a hub of shopping and entertainment.
- Benefits: Competitive salary, leadership role, and the chance to shape a thriving business.
- Other info: Exciting opportunity for career growth in a high-footfall destination.
- Why this job: Make a real impact in a dynamic environment with millions of visitors each year.
- Qualifications: Proven leadership experience in retail, strong commercial acumen, and strategic judgement.
The predicted salary is between 75600 - 92400 £ per year.
Lead one of London’s most successful retail and leisure destinations through its next stage of growth. London Designer Outlet (LDO) occupies a unique position at the heart of Wembley Park. Home to more than 70 retail, food, beverage and leisure operators across approximately 260,000 sq ft, LDO welcomes more than five million visitors each year and continues to deliver record turnover performance. With a diverse local catchment, strong domestic visitor market and one of the UK’s most significant sporting and entertainment destinations on its doorstep, LDO presents a compelling commercial opportunity.
Multi-Realm is now seeking an exceptional Centre Director to take full ownership of the business and lead its next chapter.
The opportunity
This is a broad, commercially focused leadership role with responsibility for shaping and delivering the LDO business plan. Leading an established on-site team, you will drive sales, income, footfall and customer engagement, while working closely with brand partners, the client and the wider Multi-Realm team to identify opportunities for growth. You will use trading and customer data to inform decision-making, influence leasing and brand strategy, maximise turnover rent and secondary income, and identify opportunities for investment and asset enhancement. The role also offers the opportunity to capitalise on LDO’s position within Wembley Park, developing strategies that engage its diverse local catchment while maximising the significant audiences generated by Wembley’s year-round events calendar.
What we’re looking for
- We are looking for an established senior leader with a strong track record within a retail-led, high-footfall destination.
- Strong commercial acumen and demonstrable experience of driving sales, turnover, income, footfall and overall asset performance.
- Significant senior leadership experience within a retail-led environment; outlet experience would be advantageous but is not essential.
- An understanding of turnover-rent environments and the relationship between occupier performance and landlord returns.
- Experience of taking ownership of a substantial business, asset or destination with significant autonomy.
- The ability to build credible relationships with clients, occupiers, partners and senior stakeholders.
- Strong strategic judgement, combined with the energy and visibility to lead from the front.
- A good understanding of property operations and facilities management, with the ability to challenge and lead experienced specialists rather than needing to be an FM specialist yourself.
- Confidence using customer, trading and performance data to inform commercial decisions.
This is a predominantly on-site role at London Designer Outlet, Wembley Park, with wider involvement across the Wembley Park estate.
Center Director in City of London employer: Multi-Realm (B Corp™)
At Multi Realm, we pride ourselves on being an exceptional employer, offering a dynamic work environment at the Cotswolds Designer Outlet where creativity and collaboration thrive. Our commitment to employee growth is evident through continuous training opportunities and a strong focus on sustainability, allowing you to contribute to meaningful projects that make a positive impact. Join us in fostering a culture of inclusivity and innovation, where your contributions are valued and rewarded.
