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- Tasks: Install and maintain top-notch espresso coffee machines across South-West England.
- Company: Join Mulmar, a leader in coffee machine supply and maintenance with over 30 years of experience.
- Benefits: Enjoy a competitive salary, bonus scheme, van for personal use, and extensive training.
- Other info: Dynamic role with opportunities to specialise and grow in a thriving industry.
- Why this job: Be part of a growing team and make a real impact in the coffee industry.
- Qualifications: Full UK driving licence and basic electrical knowledge preferred; field service experience is a plus.
The predicted salary is between 30000 - 34000 £ per year.
Location: Home based working in South-West England
Contract: Full time, Permanent
Salary: £30-34k DOE
Call out/overtime: circa £4k p.a.
Hours: Monday - Friday with rostered weekend call outs (approximately 1 in 4)
Holidays: 21 increasing to 27 days per annum with service plus public holidays
Vehicle: Van provided; personal use permitted
We are Mulmar, we are growing and we want you! With more than 30 years' experience and over 140 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world's finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers.
We are looking to recruit a field engineer to join our expanding team covering South-West England with most work being undertaken in the Bristol/Exeter corridor. This role involves undertaking the installation, planned and reactive maintenance of a wide range of increasingly complex commercial coffee machines and ancillary equipment.
We provide an extensive training programme tailored towards our engineers based on their level of their electrical and mechanical knowledge and expertise as well as full product and health and safety training.
About the Field Service Engineer role:
Our field-based engineers are our first line of defence ensuring the proper installation, maintenance and repair of equipment working to the highest standards, meeting our customers' needs.
With training you will be responsible for:
- Installing a wide range of espresso coffee machines.
- Attending faults, diagnosing problems and making repairs.
- Undertaking planned maintenance activities.
- Ordering parts and replacement units.
- Completing records and reports on machine status and services.
- Liaising with customers and our service desk.
- Explaining machine faults, findings and repairs undertaken to customers.
It would be great if you had:
- A full UK driving licence (essential).
- A basic understanding of electricity and ability to understand equipment drawings/diagrams.
- Experience in the maintenance of electrical equipment or as an electrician.
- Experience or knowledge of maintaining electro-mechanical equipment.
- Field service experience (preferable).
- Basic plumbing skills (not essential).
- Experience in using PDAs, smart phones and computers/tablets.
- Good face to face customer skills.
In return we offer full training in a growth industry, van, tools and a competitive salary, bonus scheme, on-call allowance and overtime with the opportunity to become a specialist engineer, maintaining a broad range of increasingly complex coffee making equipment.
If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Field Service Engineer South-West England in Plymouth employer: Mulmar
Contact Detail:
Mulmar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer South-West England in Plymouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or trade shows, and connect with current employees at Mulmar. You never know who might give you the inside scoop on job openings or even put in a good word for you!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Since you'll be dealing with espresso machines, make sure you can talk confidently about electrical and mechanical systems. We want to see that you're not just a great candidate but also passionate about the equipment you'll be working with.
✨Tip Number 3
Show off your customer service skills! As a Field Service Engineer, you'll be interacting with clients regularly. Practice explaining complex issues in simple terms and demonstrate how you can keep customers happy while solving their problems.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Mulmar team. Don’t forget to tailor your CV to highlight relevant experience and skills!
We think you need these skills to ace Field Service Engineer South-West England in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Field Service Engineer role. We want to see how your background fits with our needs, so don’t be shy about showcasing your electrical and mechanical knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Mulmar and how your experience aligns with our mission. Keep it friendly and professional – we love a personal touch!
Show Off Your Customer Skills: Since this role involves liaising with customers, make sure to mention any previous customer service experience. We value good communication, so let us know how you’ve successfully interacted with clients in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Mulmar
✨Know Your Machines
Familiarise yourself with the types of espresso coffee machines Mulmar works with. Understand their installation and maintenance processes, as well as common issues that may arise. This will show your genuine interest in the role and help you answer technical questions confidently.
✨Brush Up on Electrical Knowledge
Since a basic understanding of electricity is essential, make sure you're comfortable discussing electrical concepts and reading equipment diagrams. You might be asked to explain how you would troubleshoot an electrical fault, so having some examples ready can really impress.
✨Customer Interaction Skills
As a Field Service Engineer, you'll be liaising with customers regularly. Prepare to discuss your previous experiences in customer service, focusing on how you handled difficult situations or explained technical issues to non-technical clients. This will highlight your communication skills and customer-centric approach.
✨Show Enthusiasm for Training
Mulmar offers extensive training, so express your eagerness to learn and grow within the company. Share any relevant experiences where you've successfully adapted to new technologies or processes, demonstrating that you're ready to embrace the training opportunities provided.