Mulmar, Hatfield-based specialist in espresso machine maintenance, is seeking a Customer Services Co-ordinator to manage customer enquiries, diagnose issues over the phone, and route requests to the appropriate teams.
You will schedule reactive callouts, log and track service requests in the Siclops system, and work with the service, sales and field teams to uphold SLAs and deliver excellent customer satisfaction.
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Customer Services Coordinator: Service Desk & Field Support in Hatfield employer: Mulmar
At Mulmar, we pride ourselves on being an excellent employer, offering a supportive work culture that values employee growth and development. With a comprehensive training programme tailored to your expertise, competitive salary, and generous holiday allowance, you will thrive in a dynamic environment while enjoying the flexibility of home-based work in South-West England. Join us and be part of a team that is dedicated to excellence in the coffee machine industry, where your contributions truly matter.
