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- Tasks: Coordinate customer service requests and support our amazing clients with their needs.
- Company: Join Mulmar, a leader in espresso coffee machine supply and maintenance.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and opportunities for overtime.
- Why this job: Be part of a growing team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service or office admin is essential; tech-savvy skills are a plus.
- Other info: Dynamic work environment with potential for career growth and development.
The predicted salary is between 27000 - 28000 £ per year.
Location: Hatfield, Hertfordshire, AL9 5JN
Contract: Full time, permanent
Salary: £27,000 - £28,000 DOE
Hours: Monday to Friday
Overtime: Paid
Holidays: 21 increasing to 27 with service plus public holidays
We are Mulmar, a leader in the supply and maintenance of espresso coffee machines in various sectors. We are recruiting a customer service co-ordinator to join our busy and expanding team supporting our customers, responding to breakdowns and arranging planned maintenance services.
Responsibilities:
- Receiving incoming customer service requests and enquiries.
- Responding to customer service calls.
- Logging service requests into our Management Information System, ensuring that call details are accurate and reflective of call type.
- Planning and allocating customer reactive callouts to field based engineers.
- Prioritising, scheduling and recording service engineer activities.
- Monitoring and following up requested information - liaising with customers, service engineers and sales teams.
- Escalating major issues to managers.
Essential Experience:
- Experience in customer services or office administration environment working to timescales essential.
- Computer literate, preferably with experience in MS Office including Outlook, Word and Excel.
- Good general knowledge of geographical locations within the UK.
It Would Be Great If You Had:
- Experience of service support in maintenance services, logistics or courier services but not essential.
- Experience in the use of customer databases is advantageous but not essential.
If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Customer Services Coordinator employer: Mulmar Foodservice Solutions
Contact Detail:
Mulmar Foodservice Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Get to know the company! Research Mulmar and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Services Coordinator, you'll be the voice of the company. Role-play common customer scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Mulmar.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team.
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Coordinator role. Highlight any relevant experience in customer service or office administration, and don’t forget to mention your computer skills, especially with MS Office!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Mulmar. Mention your passion for customer service and how you can contribute to our growing company.
Show Off Your Skills: In your application, be sure to showcase your organisational skills and ability to work under pressure. We want to see how you can handle multiple tasks, like scheduling and prioritising calls, just like a pro!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Mulmar Foodservice Solutions
✨Know the Company Inside Out
Before your interview, take some time to research Mulmar. Understand their history, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you successfully resolved issues or went above and beyond for a customer. This is crucial for a Customer Services Coordinator role!
✨Familiarise Yourself with Relevant Software
Since the job requires logging service requests and using management information systems, brush up on your MS Office skills, especially Excel and Outlook. If you have experience with customer databases, be ready to discuss it!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges the company faces, or how success is measured in this role. This shows that you’re engaged and thinking about how you can contribute.
