At a Glance
- Tasks: Support our auction house by assisting customers and managing various office tasks.
- Company: Join Mullocks Ltd, a leading UK auction house with a vibrant team culture.
- Benefits: Flexible working hours, potential for a four-day week, and a supportive environment.
- Other info: Opportunities to learn about auctions and develop new skills in a dynamic setting.
- Why this job: Be part of an exciting auction process and engage with diverse tasks every day.
- Qualifications: Customer-focused, adaptable, and computer literate; previous experience is a plus.
Are you someone who is capable, dependable, personable and willing to get involved?
About Us: Mullocks Ltd are a leading UK auction house, offering online, telephone and in-the-room bidding at a range of regular specialist sales. We cover the entire spectrum of sports memorabilia in our extensive, well-established sales, which have become a focal point for collectors and dealers from all over the world.
We are currently looking for a versatile, practical and proactive person to join our team in a varied Business & Office Support role, based in Telford. This is not a role where you will be doing the same thing every day. Our auction cycle means that the office can be particularly busy around auction days, with quieter periods in between. We are therefore looking for someone who is happy to turn their hand to different tasks and use their time productively across the wider business.
What will the role involve?
- A key part of the role will be dealing with customers, answering queries and providing assistance both before and after our auctions. This will include general auction enquiries, customer communication and helping customers with their purchases following a sale.
- The role will also involve assisting with the practical side of the business, which may include:
- Dealing with customer enquiries by telephone and email
- Assisting customers with pre- and post-auction queries
- Organising and arranging the packing and dispatch of auction purchases
- Sorting incoming items for auction, correctly identifying and marking them with vendor details and putting them away appropriately
- Assisting with the preparation and organisation of auction lots
- Taking photographs of auction lots when required
- General office administration and business support
- Potentially assisting with social media and other areas of the business during quieter periods
The balance of these duties will naturally vary depending on the auction calendar and the needs of the business. We would particularly welcome someone who has additional skills or interests they could bring to the role. An interest in photography, social media, marketing, administration, customer service or other areas of the business would be a bonus.
About you
- Flexible and adaptable – comfortable moving between different tasks and priorities
- A team player – happy to help wherever needed
- Proactive – someone who uses their initiative rather than waiting to be told what to do
- Customer-focused – friendly, approachable and professional
- Computer literate – essential – confident using computers and able to learn new systems
- Organised and reliable – with a good eye for detail and a strong work ethic
- Practical and hands-on – happy to get involved with the physical side of an auction business
- Interested in learning – willing to develop their knowledge of the business and the auction process
The role does involve regular manual handling, including lifting and moving parcels and auction items. Applicants therefore need to be comfortable undertaking these duties safely.
The position is primarily office-based, but we are open to discussing the working pattern with the right candidate, including a four-day working week or job-share arrangement. The exact balance of responsibilities can also be adapted to suit the successful candidate's experience and strengths.
If you are the sort of person who, when the phones are quiet and your usual tasks are done, thinks “What else can I get on with?”, you could be exactly who we are looking for. Apply Now!
Office Support in Telford employer: Mullocks Ltd
Mullocks Ltd is an excellent employer, offering a dynamic and engaging work environment in Telford where no two days are the same. With a strong focus on employee growth and flexibility, we encourage our team members to bring their unique skills and interests to the table, fostering a culture of collaboration and innovation. Our commitment to a supportive workplace is reflected in our willingness to discuss flexible working patterns, ensuring that every employee can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Office Support in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mullocks Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mullocks Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Support in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mullocks Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Mullocks Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mullocks Ltd!
How to prepare for a job interview at Mullocks Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
