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- Tasks: Provide 2nd line IT support and troubleshoot technical issues across multiple locations.
- Company: Join Müller, a family-run dairy business dedicated to quality and sustainability.
- Benefits: Enjoy competitive salary, generous bonuses, and exclusive discounts.
- Why this job: Make a real impact in a fast-paced environment while developing your technical skills.
- Qualifications: Technical degree and strong troubleshooting skills required.
- Other info: Flexible hybrid work model with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
We’re Müller UK & Ireland, a family-run dairy business and we’re experts at what we do. Dairy is a key part of a healthy and balanced diet and we’re super proud to help meet the nutritional needs of millions of people every single day.
As the UK's most popular dairy brand, we’re always striving to make a real difference for our planet, our partners and our people, making sure we’re helping to create a more sustainable dairy future. We’re growing to keep up with the millions of people reaching for our branded and private label products on shelves everywhere.
Join Our Team as a Technical Support Analyst
Location: Market Drayton / Hybrid - 3 days on-site per week
Contract: Full-Time, Permanent
Hours: Monday–Friday (40 hours)
We’re seeking an experienced Technical Support Analyst; you will be a key member of the 2nd line support team, responsible for resolving escalated technical issues, supporting IT operations, and ensuring continuity of service for end users. This role bridges the gap between frontline service desk and infrastructure teams, offering opportunities to deepen technical expertise and contribute to service improvement initiatives.
Benefits for the role:
- Competitive salary
- Generous annual bonus
- Life Assurance
- HCCP
- 25 days holiday plus bank holidays (rising with service)
- Enhanced Maternity & Paternity Family Leave
- Enhanced Bereavement Leave
- Pension Employer Contribution Scheme (matched up to 8%)
- Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities
Technical Support Analyst – Your Challenge
Join our team as a Technical Support Analyst, delivering high-quality 2nd line support and ensuring a seamless IT experience across the organisation. This role requires regular travel to multiple Müller locations, providing hands-on support where it’s needed most.
What You’ll Do
- Provide 2nd line support for incidents and service requests.
- Troubleshoot hardware, software, and infrastructure issues within SLAs.
- Work closely with 1st and 3rd line teams to resolve complex issues.
- Own tickets end-to-end with clear user communication.
- Document solutions, known issues, and contribute to the knowledge base.
- Travel frequently to various Müller sites to deliver on-site technical support.
- Carry out routine system checks, updates, and maintenance.
- Support user accounts, device provisioning, and software installations.
- Monitor system alerts and escalate critical or recurring issues.
- Manage the full End User Device asset lifecycle.
- Participate in change management and service improvement discussions.
- Follow security protocols and assist with compliance activities (GDPR, KRITIS, NIS2).
- Apply security patches and maintain accurate documentation.
- Share lessons learned to support ongoing team development.
What You’ll Bring
- A technical college degree or equivalent.
- Working knowledge of ITIL processes.
- Strong troubleshooting skills across MS Windows environment.
- Familiarity with network troubleshooting and system monitoring tools.
- Willingness to join an out-of-hours rota.
- A high level of flexibility and readiness to travel regularly to other Müller locations.
IT Technical Support Analyst in Market Drayton employer: Müller
Contact Detail:
Müller Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Support Analyst in Market Drayton
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups, webinars, or even local events. You never know who might have a lead on that perfect Technical Support Analyst role at Müller!
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or LinkedIn message to the hiring manager can show your enthusiasm and keep you top of mind. Plus, it’s a great way to ask any questions you might have about the role.
✨Tip Number 3
Prepare for interviews by brushing up on your technical skills and understanding Müller’s products. Be ready to discuss how your experience aligns with their needs, especially around troubleshooting and ITIL processes. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities directly from Müller, making it easier for us to help you land that dream job.
We think you need these skills to ace IT Technical Support Analyst in Market Drayton
Some tips for your application 🫡
Show Your Passion for Dairy: When you're writing your application, let your love for dairy shine through! Mention how you connect with Müller’s mission of providing quality products and how you can contribute to making every day delicious.
Tailor Your CV: Make sure your CV is tailored to the Technical Support Analyst role. Highlight your relevant experience in IT support, troubleshooting skills, and any specific projects that showcase your ability to resolve technical issues effectively.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences. Remember, we appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Müller family!
How to prepare for a job interview at Müller
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around MS Windows environments and troubleshooting. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Understand Müller’s Values
Familiarise yourself with Müller’s commitment to quality, sustainability, and teamwork. Show how your personal values align with theirs and be prepared to discuss how you can contribute to their mission of making every day delicious.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you’ve successfully managed incidents or improved processes, and be ready to explain your thought process clearly.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if Müller is the right fit for you.
