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- Tasks: Manage customer orders and resolve queries in a fast-paced environment.
- Company: Join Müller, the UK's leading dairy brand with a family-run ethos.
- Benefits: Competitive salary, bonus scheme, healthcare, and flexible benefits.
- Why this job: Make a real impact in a dynamic supply chain role with growth opportunities.
- Qualifications: Experience in supply chain and customer service; strong Excel skills required.
- Other info: Enjoy discounts at 800 retailers and generous annual leave.
The predicted salary is between 30000 - 42000 £ per year.
We’re Müller UK & Ireland, a family-run dairy business and we’re experts at what we do. Dairy is a key part of a healthy and balanced diet and we’re super proud to help meet the nutritional needs of millions of people, every single day. To do this, our business has been split into two areas: Müller Milk & Ingredients (MMI) and Müller Yogurt & Desserts (MYD).
Join MMI and step into a culture that’s fast-paced and full of opportunity. With great benefits, exciting challenges, a dream team of people, this is your chance to make a real impact. Over here, we’re processing enough milk to make 66 billion cups of tea every year. And we’re so much more than just milk. This is the place to come for cream, butter, milk drinks and ingredients products, all made from milk from over 1,000 supplying farmers in Britain.
Milk flows through everything at Müller – from farm to factory to fridge. But the true impact comes from our people, in each and every corner of the business, working hard and as a team to put smiles on faces everywhere, making each day delicious for our shoppers. As the UK's most popular dairy brand, we’re always striving to make a real difference for our planet, our partners and our people, making sure we’re helping to create a more sustainable dairy future. We’re growing to keep up with the millions of people reaching for our branded and private label products on shelves everywhere. Join a culture full of pace that’s bold and entrepreneurial, with opportunities that are yours for the taking – and even enjoy every benefit and bonus to sweeten the deal.
Location: East Kilbride
Shift Pattern: 8-hour day shifts, working 5 days out of 7 (including rotational weekend work)
Join Müller and help us deliver best-in-class supply chain service to our customers. We’re looking for a Supply Chain Service Executive to play a key role in managing customer order transactions, resolving queries and driving service excellence across our UK customer base. If you’re proactive, detail-oriented and thrive in a fast-paced environment, this could be the perfect opportunity for you.
What You’ll Do
- Customer Order Management (AS400 / SAP): New and ongoing customer setup, daily monitoring of orders to ensure timely processing and alignment with volume expectations, issue resolution with customers and internal teams.
- Service-Related Tasks & Communication: Service level reporting, issue resolution, event planning (e.g., Christmas peak, Easter, promotions).
- Service Level Reporting: Internal and external reporting, proactive action on negative trends.
- Maintain Customer Data Files: Keep customer information updated, communicate changes (e.g., new stores, SKU changes).
- Internal Meetings: Represent Customer Operations team, provide coverage post-meetings.
- Standard Operating Procedures: Create, review and follow SOPs for the role.
What We’re Looking For
- Experience: Product supply chain and customer service handling experience.
- Skills: Strong Excel skills, numeracy and excellent communication.
- Desirable: SAP / AS400 / COGNOS experience and FMCG supply chain knowledge.
- Soft Skills: Problem-solving, resilience, ability to manage priorities under pressure and a proactive team player.
Why Join Müller?
In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your employment, including:
- Competitive Salary
- Bonus scheme
- Healthcare Cash Plan
- Contributory pension plan
- Life Assurance
- Employee Assistance Programme
- Generous annual leave increasing with service.
- Flexible benefits programme
In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store.
Ready to make an impact? Apply now and help us keep our supply chain running smoothly!
Contact Details: F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ
Supply Chain Service Executive in Glasgow employer: Müller
Contact Detail:
Müller Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain Service Executive in Glasgow
✨Tip Number 1
Get to know Müller and our supply chain inside out! Research our products, values, and the role itself. This way, when you chat with us, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral – which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to supply chain management and customer service. Think about how your experience aligns with our needs and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Müller!
We think you need these skills to ace Supply Chain Service Executive in Glasgow
Some tips for your application 🫡
Show Your Passion for Dairy: When you're writing your application, let your love for dairy shine through! Mention why you’re excited about working with Müller and how you can contribute to our mission of delivering quality products to millions.
Tailor Your Experience: Make sure to highlight your relevant experience in supply chain and customer service. Use specific examples that demonstrate your skills, especially in areas like order management and problem-solving, to show us you’re the right fit.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences stand out. This will help us see your potential quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Müller
✨Know Your Supply Chain Basics
Before the interview, brush up on your knowledge of supply chain processes, especially in the dairy industry. Understand how customer order management works and be ready to discuss your experience with systems like SAP or AS400.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved issues in previous roles. Müller values proactive team players, so think of specific situations where you identified a problem and took the initiative to fix it.
✨Excel at Excel
Since strong Excel skills are crucial for this role, be prepared to discuss your proficiency. You might even want to practice some common functions or data analysis techniques that could come up during the interview.
✨Communicate Clearly and Confidently
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently, especially when discussing your past experiences and how they relate to the role at Müller.
