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- Tasks: Deliver exceptional customer service and handle orders in a fast-paced environment.
- Company: Join Müller UK & Ireland, a leading dairy company with a collaborative culture.
- Benefits: Enjoy competitive pay, generous leave, and discounts at over 800 retailers.
- Other info: Flexible hours and a commitment to inclusivity in the workplace.
- Why this job: Be part of a team that makes a real difference in customer experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Join Müller UK & Ireland as a Customer Service Advisor FTC (Part-time). Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working collaboratively? Müller UK & Ireland is looking for a Customer Service Advisor (Part-Time) on a fixed term contract until January 2027, to join our dedicated team in East Kilbride.
As we continue to grow and aim to be the biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country.
Location: Onsite at East Kilbride
Hours: 30hr per week
Shift Pattern: 5 days over 7, 8am-2pm
Contract: Fixed term contract until January 2027
Main Responsibilities:
- Accurately capture customer orders using AS400/SAP systems.
- Maintain trackers and reports with up-to-date information.
- Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.
- Follow structured processes and Standard Operating Procedures.
- Collaborate with internal teams (MMID, Production Planning, Commercial) to meet customer needs.
- Maintain SOPs, customer data files, and other support documentation.
Key Requirements:
- Proven customer service experience.
- Strong communication skills, both verbal and written.
- Calmly address customer concerns and complaints.
- Efficient call handling and multitasking abilities.
- Proficiency in Microsoft Word and Excel.
- Logical thinking and problem-solving skills.
- Excellent organisational and listening abilities.
- Professional awareness of tone and body language.
Why Join Müller?
- Competitive salary and bonus scheme.
- Contributory pension plan and life assurance.
- Generous annual leave.
- Employee Assistance Programme.
- Flexible benefits programme.
- Access to a Rewards Benefits Programme with discounts at over 800 retailers.
Ready to make a difference? If you have the skills and experience to thrive in this role, we'd love to hear from you. Apply today and be part of our journey!
At Müller, we're committed to creating an inclusive workplace where everyone feels they belong. We welcome applications from all backgrounds and encourage people to apply even if they don't meet every requirement listed. If you need reasonable adjustments at any stage of the recruitment process, please let us know - we're happy to support you.
Customer Service Advisor FTC - Part-time in East Kilbride employer: Müller
Contact Detail:
Müller Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor FTC - Part-time in East Kilbride
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Müller UK & Ireland. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when addressing customer concerns and complaints during the interview.
✨Tip Number 3
Show off your skills! Be ready to discuss your previous customer service experience and how you've handled tough situations. Use specific examples to demonstrate your problem-solving abilities and communication skills.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us at Müller. Head over to our careers page and submit your application directly. It’s the best way to ensure your application gets noticed!
We think you need these skills to ace Customer Service Advisor FTC - Part-time in East Kilbride
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – we love to see that!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your relevant experience!
Keep It Clear and Concise: While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points where possible to break up information and keep it engaging.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the info you need about the role and our company there!
How to prepare for a job interview at Müller
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your problem-solving skills and ability to maintain a calm demeanour under pressure.
✨Familiarise Yourself with the Company
Do a bit of homework on Müller UK & Ireland. Understand their values, mission, and what sets them apart in the dairy industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with a friend or family member, focusing on how you convey your ideas and handle potential customer queries.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about the position.