At a Glance
- Tasks: Deliver exceptional customer service and handle customer orders with precision.
- Company: Join Müller UK & Ireland, a leading dairy company with a collaborative spirit.
- Benefits: Enjoy competitive pay, generous leave, and discounts at over 800 retailers.
- Other info: Flexible working hours and a commitment to inclusivity in the workplace.
- Why this job: Be part of a growing team and make a real impact on customer experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 12 - 15 € per hour.
Join Müller UK & Ireland as a Customer Service Advisor FTC (Part-time). Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working collaboratively? Müller UK & Ireland is looking for a Customer Service Advisor (Part-Time) on a fixed term contract until January 2027, to join our dedicated team in East Kilbride. As we continue to grow and aim to be the biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country.
Location: Onsite at East Kilbride
Hours: 30hr per week
Shift Pattern: 5 days over 7, 8am-2pm
Contract: Fixed term contract until January 2027
Main Responsibilities:
- Accurately capture customer orders using AS400/SAP systems.
- Maintain trackers and reports with up-to-date information.
- Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.
- Follow structured processes and Standard Operating Procedures.
- Collaborate with internal teams (MMID, Production Planning, Commercial) to meet customer needs.
- Maintain SOPs, customer data files, and other support documentation.
Key Requirements:
- Proven customer service experience.
- Strong communication skills, both verbal and written.
- Calmly address customer concerns and complaints.
- Efficient call handling and multitasking abilities.
- Proficiency in Microsoft Word and Excel.
- Logical thinking and problem-solving skills.
- Excellent organisational and listening abilities.
- Professional awareness of tone and body language.
Why Join Müller?
- Competitive salary and bonus scheme.
- Contributory pension plan and life assurance.
- Generous annual leave.
- Employee Assistance Programme.
- Flexible benefits programme.
- Access to a Rewards Benefits Programme with discounts at over 800 retailers.
Ready to make a difference? If you have the skills and experience to thrive in this role, we'd love to hear from you. Apply today and be part of our journey! At Müller, we're committed to creating an inclusive workplace where everyone feels they belong. We welcome applications from all backgrounds and encourage people to apply even if they don't meet every requirement listed. If you need reasonable adjustments at any stage of the recruitment process, please let us know - we're happy to support you.
Customer Service Advisor FTC - Part-time employer: Müller
Müller UK & Ireland is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. As a Customer Service Advisor in East Kilbride, you will benefit from competitive salaries, generous annual leave, and access to a comprehensive rewards programme, all while contributing to our mission of delivering outstanding customer experiences in the dairy industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor FTC - Part-time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Müller UK & Ireland. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when addressing customer concerns and complaints during the interview.
✨Tip Number 3
Show off your skills! Be ready to discuss your previous customer service experience and how you've handled tough situations. Use specific examples to demonstrate your problem-solving abilities and communication skills.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Müller careers page. This way, you can ensure your application gets the attention it deserves and you’ll be one step closer to joining the team!
We think you need these skills to ace Customer Service Advisor FTC - Part-time
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – we love to see that!
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your relevant experience!
Keep It Clear and Concise:While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if necessary to break down your skills and experiences – it helps us see your strengths at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Müller
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what exceptional service looks like and be ready to share examples from your past experiences. This will show Müller that you’re not just passionate about the role but also knowledgeable.
✨Familiarise Yourself with Their Systems
Since the role involves using AS400/SAP systems, it’s a good idea to do a bit of research on these platforms. Even if you haven’t used them before, showing that you’ve taken the initiative to learn will impress your interviewers.
✨Practice Your Communication Skills
Strong communication is key for this position. Practise answering common interview questions clearly and concisely. You might even want to role-play with a friend to get comfortable handling customer concerns and complaints.
✨Show Your Team Spirit
Müller values collaboration, so be prepared to discuss how you work well in a team. Think of examples where you’ve successfully collaborated with others to solve problems or improve customer satisfaction. This will highlight your ability to fit into their culture.
