Telephony Engineer

Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain. Müller is ranked within the top 20 in The Grocer’s Top 100 list of Britain’s Biggest Brands and is picked from shelves millions of times each year.

Müller UK & Ireland includes: Müller Milk & Ingredients which aims to be Britain’s private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country. Müller Yogurt & Desserts which is the UK’s leading yogurt manufacturer responsible for major brands like Müller Corner, Müllerlight, Müller Bliss, Müller Rice, FRijj and Müller Kefir Smoothie.

We are currently recruiting for a Telephony Engineer. We are looking for an experienced individual to be a subject matter expert in multiple unified communications disciplines, designing and planning video voice solutions for Müller Group. Troubleshooting, installing, implementing, administering telephony / UC systems and providing 3rd level support. You will assist the business on best practices and provide guidelines on secure and efficient voice solutions for business projects.

Key responsibilities for the Telephony Engineer will include:

• Provide technical support of telephony systems, including but not limited to Unify and Cisco UCM, including legacy solutions.
• Management of associated PBX applications, such as Attendant Console, Call Routing, Voicemail, Call Recording and Fax & SMS Management applications.
• Experience of administering, monitoring and troubleshooting Voice technologies and platforms.
• Change management and risk assessment for all managed service clients.
• Work with external suppliers on voice planning, implementation and support activities.
• Working with IP (Internet Protocol) and Telephony concepts.
• Planning, implementation and supporting new systems.
• Ensure the design of voice solutions are robust and fit for the future.
• Provide implementation services for all projects that have voice requirements.
• Contribute to the definition of the Group Unified Communication’s Standard.
• Perform regular maintenance and patching of video & voice systems.
• Provide 3rd line support for voice infrastructure.
• Deliver project work (strategic and tactical) in compliance with relevant technical architectures ensuring solutions are successfully delivered and fit for purpose.
• Provide technical consultancy to infrastructure and development teams to assist with project delivery and/or problem resolution.
• Provide appropriate training and documentation for any newly deployed systems.
• Provide support for systems out of hours (rota).
• Relationship management for support providers, including mobile phone vendors.

Key skills & experience for the Telephony Engineer:

• At least 5 years’ experience working in one or multiple IT areas.
• Degree in IT or appropriate discipline(s) – desired but not essential.
• Experience in managing or supporting PBX migrations.
• Strong knowledge of video & voice technology.
• Strong knowledge of Unify Hipath systems and services.
• Strong knowledge of Cisco UCM.
• Experience of using tools such as Wireshark and other troubleshooting tools is desirable.

Müller pride ourselves on offering support to help develop your knowledge and skills. In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your employment, including:

• Competitive Salary
• Bonus scheme
• Health Care Package
• Contributory pension plan
• Life Assurance
• Employee Assistance Programme
• Generous annual leave increasing with service.
• Flexible benefits programme

In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store.