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- Tasks: Manage customer orders and resolve queries in a fast-paced environment.
- Company: Join Müller, a leading family-run dairy business with a vibrant culture.
- Benefits: Enjoy competitive salary, bonuses, healthcare, and flexible benefits.
- Why this job: Make a real impact in supply chain service while working with a passionate team.
- Qualifications: Experience in supply chain and customer service, strong Excel skills required.
- Other info: Opportunities for career growth and access to discounts across 800 retailers.
The predicted salary is between 28800 - 43200 £ per year.
We’re Müller UK & Ireland, a family-run dairy business and we’re experts at what we do. Dairy is a key part of a healthy and balanced diet and we’re super proud to help meet the nutritional needs of millions of people, every single day. To do this, our business has been split into two areas: Müller Milk & Ingredients (MMI) and Müller Yogurt & Desserts (MYD).
Join MMI and step into a culture that’s fast-paced and full of opportunity. With great benefits, exciting challenges, a dream team of people, this is your chance to make a real impact. Over here, we’re processing enough milk to make 66 billion cups of tea every year. And we’re so much more than just milk. This is the place to come for cream, butter, milk drinks and ingredients products, all made from milk from over 1,000 supplying farmers in Britain.
As the UK's most popular dairy brand, we’re always striving to make a real difference for our planet, our partners and our people, making sure we’re helping to create a more sustainable dairy future. We’re growing to keep up with the millions of people reaching for our branded and private label products on shelves everywhere. Join a culture full of pace that’s bold and entrepreneurial, with opportunities that are yours for the taking – and even enjoy every benefit and bonus to sweeten the deal.
Location: East Kilbride
Shift Pattern: 8-hour day shifts, working 5 days out of 7 (including rotational weekend work)
Join Müller and help us deliver best-in-class supply chain service to our customers. We’re looking for a Supply Chain Service Executive to play a key role in managing customer order transactions, resolving queries and driving service excellence across our UK customer base. If you’re proactive, detail-oriented and thrive in a fast-paced environment, this could be the perfect opportunity for you.
What You’ll Do
- Customer Order Management (AS400 / SAP):
- New and ongoing customer setup
- Daily monitoring of orders to ensure timely processing and alignment with volume expectations
- Issue resolution with customers and internal teams
- Service-Related Tasks & Communication:
- Service level reporting
- Issue resolution
- Event planning (e.g., Christmas peak, Easter, promotions)
- Service Level Reporting:
- Internal and external reporting
- Proactive action on negative trends
- Maintain Customer Data Files:
- Keep customer information updated
- Communicate changes (e.g., new stores, SKU changes)
- Internal Meetings:
- Represent Customer Operations team
- Provide coverage post-meetings
- Standard Operating Procedures:
- Create, review and follow SOPs for the role
What We’re Looking For
- Experience: Product supply chain and customer service handling experience.
- Skills: Strong Excel skills, numeracy and excellent communication.
- Desirable: SAP / AS400 / COGNOS experience and FMCG supply chain knowledge.
- Soft Skills: Problem-solving, resilience, ability to manage priorities under pressure and a proactive team player.
Why Join Müller?
In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your employment, including:
- Competitive Salary
- Bonus scheme
- Healthcare Cash Plan
- Contributory pension plan
- Life Assurance
- Employee Assistance Programme
- Generous annual leave increasing with service.
- Flexible benefits programme
In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store.
Ready to make an impact? Apply now and help us keep our supply chain running smoothly!
Contact Details: F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ
Supply Chain Service Executive in East Kilbride employer: Muller UK & Ireland
Contact Detail:
Muller UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain Service Executive in East Kilbride
✨Tip Number 1
Get to know Müller! Research the company culture, values, and products. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to supply chain management and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Müller and contributing to our mission.
We think you need these skills to ace Supply Chain Service Executive in East Kilbride
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Supply Chain Service Executive role. Highlight your experience in product supply chain and customer service, and don’t forget to showcase those strong Excel skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining Müller and how your proactive approach and problem-solving skills make you a perfect fit for our fast-paced environment.
Showcase Your Soft Skills: We love a proactive team player! In your application, be sure to mention your resilience and ability to manage priorities under pressure. These soft skills are just as important as your technical abilities.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing benefits there.
How to prepare for a job interview at Muller UK & Ireland
✨Know Your Supply Chain Basics
Before the interview, brush up on your supply chain knowledge, especially in relation to dairy products. Understand how customer order management works and be ready to discuss your experience with systems like SAP or AS400, as these are crucial for the role.
✨Showcase Your Problem-Solving Skills
Müller values proactive team players who can handle issues under pressure. Prepare examples from your past experiences where you successfully resolved customer queries or improved service levels. This will demonstrate your resilience and ability to thrive in a fast-paced environment.
✨Excel at Excel
Since strong Excel skills are essential for this position, make sure you’re comfortable discussing your proficiency. Be ready to talk about how you've used Excel in previous roles, whether for data analysis, reporting, or managing customer information.
✨Emphasise Teamwork and Communication
As a Supply Chain Service Executive, you'll need to work closely with various teams. Highlight your communication skills and provide examples of how you've collaborated effectively in the past. This will show that you can represent the Customer Operations team well and maintain strong internal relationships.
