At a Glance
- Tasks: Deliver exceptional customer service and handle orders via calls and emails.
- Company: Join Müller, a family-owned dairy company committed to quality and innovation.
- Benefits: Enjoy competitive pay, bonuses, 25 days holiday, and exclusive discounts.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a growing team making a real impact in customer experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
We're Hiring: Customer Service Advisor (Part-time)
Location: East Kilbride
Contract: Permanent
Hours: 27.5 hours per week, 5 over 7 days.
Benefits For The Role
- Competitive salary
- Generous annual bonus
- Life Assurance
- 25 days holiday plus bank holidays (rising with service)
- Enhanced Maternity & Paternity Family Leave
- Enhanced Bereavement Leave
- Pension Employer Contribution Scheme (matched up to 8%)
- Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities.
With over 31,000 employees across Europe and a long-standing commitment to excellence, Müller is a family-owned business known for its dedication to quality, innovation, and growth. In the UK alone, we produce a wide range of leading branded and private-label dairy products, from yogurts and desserts to butter and flavoured milk.
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working collaboratively? Müller UK & Ireland is looking for a Customer Service Advisor (Part-Time) to join our dedicated team in East Kilbride.
As we continue to grow and aim to be the biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country.
Main Responsibilities
- Accurately capture customer orders using AS400/SAP systems.
- Maintain trackers and reports with up-to-date information.
- Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.
- Follow structured processes and Standard Operating Procedures.
- Collaborate with internal teams to meet customer needs.
- Maintain SOPs, customer data files, and other support documentation.
Key Requirements
- Proven customer service experience.
- Strong communication skills, both verbal and written.
- Calmly address customer concerns and complaints.
- Efficient call handling and multitasking abilities.
- Proficiency in Microsoft Word and Excel.
- Logical thinking and problem-solving skills.
- Excellent organisational and listening abilities.
- Professional awareness of tone and body language.
Ready to make a difference? If you have the skills and experience to thrive in this role, we’d love to hear from you. Apply today and be part of our journey!
At Müller, we’re committed to creating an inclusive workplace where everyone feels they belong. We welcome applications from all backgrounds and encourage people to apply even if they don’t meet every requirement listed. If you need reasonable adjustments at any stage of the recruitment process, please let us know - we’re happy to support you.
Part-Time Customer Service Advisor | Multichannel Support in East Kilbride employer: Müller UK & Ireland
Müller UK & Ireland is an excellent employer, offering a competitive salary and a generous benefits package that includes a bonus scheme, enhanced family leave, and exclusive discounts through Müller Rewards. With a strong commitment to employee growth and a collaborative work culture in East Kilbride, we foster an inclusive environment where every team member can thrive and contribute to our mission of delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Service Advisor | Multichannel Support in East Kilbride
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Müller. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when addressing customer concerns and complaints during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Use examples from your past experiences to demonstrate how you've effectively handled customer interactions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Part-Time Customer Service Advisor | Multichannel Support in East Kilbride
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Show Your Passion:In your written application, let us know why you’re excited about delivering exceptional customer service. Share any relevant experiences that demonstrate your enthusiasm and commitment to helping customers.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the point!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Müller UK & Ireland
✨Know the Company
Before your interview, take some time to research Müller. Understand their products, values, and commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ensure you address the interviewer’s concerns. This shows that you value communication, which is crucial for a Customer Service Advisor.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
