Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive improvements.
- Company: Join Müller, a top UK dairy brand with a commitment to quality and innovation.
- Benefits: Enjoy bonuses, generous holiday, life assurance, and exclusive discounts.
- Why this job: Be part of a dynamic team in a fast-paced environment with growth opportunities.
- Qualifications: Experience in team management and customer service, with strong problem-solving skills.
- Other info: This is a 12-month fixed-term contract based in East Kilbride.
The predicted salary is between 36000 - 60000 £ per year.
Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe.
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of Britain’s Biggest Brands and is picked from shelves millions of times each year.
Müller UK & Ireland includes: Müller Milk & Ingredients which aims to be Britain’s private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products.
It boasts a network of dairies and depots servicing customers throughout the country.
Müller Yogurt & Desserts which is the UK’s leading yogurt manufacturer which aims to create millions more Müller moments for its consumers.
It is responsible for major brands like Müller Corner, Müllerlight, Müller Bliss, Müller Rice, FRijj and Müller Kefir Smoothie and produces chilled desserts under licence from Mondelez International.
It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility.
We’re recruiting … Customer Service Team Leader Customer Service Team Leader Full-Time – 5 over 7 days 12 month Fixed Term Contract East Kilbride We are recruiting for an experienced Customer Service Team Leader for a fixed term of 12 months , to join our Müller Milk & Ingredients business.
The successful candidate will ensure that customer needs are not only met but exceeded, aiming to provide excellent customer service.
This role involves guiding the team to achieve set goals and driving service improvements in alignment with our supply network setup.
Main Responsibilities: • Support the review and development of processes, procedures, and Standard Operating Procedures across the Customer Service Centre.
• Measure team performance through adherence, call observations, and handling of order capture.
• Manage customers, including hyper care customers, through care calls and addressing root causes to improve service.
• Collaborate with the Commercial team to retain and develop the regional customer base.
• Work cross-functionally with various departments (MMID, Production Planning, Commercial) to fulfil customer requirements.
• Proactively manage workload throughout each day, ensuring all tasks are covered and resources are utilised effectively.
• Manage team performance, recruitment, one-on-ones, team training, and development, embedding a high-performance team culture.
Key Requirements: • Team management skills and experience of leading a team.
• Confident with fast-paced telephone customer service environments with demanding KPIs.
• Experience with SAP, AS400, and COGNOS.
• Good understanding of internal and external supply chains for product supply to retailers within FMCG.
• Problem-solving, logical thinking, planning, and time management skills.
• Proficiency in Excel.
• Ability to manage priorities to meet tight deadlines.
Benefits: • Up to 5% annual bonus • 2 x Life Assurance policy • 25 days holiday plus bank holidays (rising with service) • Enhanced Maternity & Paternity Family Leave • Enhanced Bereavement Leave • Pension Employer Contribution Scheme (matched up to 8%) • Access to Aviva DigiCare • Exclusive access to Müller Rewards, offering a variety of online and in-store discounts The Process If you have the skills and experience in the above areas and would like to be considered for this role, please apply.d02fcfcb-6df4-40ee-95cf-3eb059ce3173
Customer Service Team Leader employer: Muller UK & Ireland
Contact Detail:
Muller UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with Müller’s product range and their customer service philosophy. Understanding their brand values and how they position themselves in the market will help you align your approach during interviews.
✨Tip Number 2
Highlight your experience in managing teams within a fast-paced environment. Be prepared to discuss specific examples of how you've driven performance improvements and handled challenging situations in previous roles.
✨Tip Number 3
Brush up on your knowledge of SAP, AS400, and COGNOS, as these are key systems mentioned in the job description. Being able to demonstrate your proficiency or willingness to learn these tools can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you manage priorities under tight deadlines. Use real-life examples to illustrate your logical thinking and planning abilities, which are crucial for this role.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to lead a team and meet KPIs, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Mention your familiarity with SAP, AS400, and COGNOS, as well as your problem-solving abilities and experience in fast-paced environments.
Highlight Relevant Skills: In your application, emphasise your proficiency in Excel and your understanding of supply chains within FMCG. These skills are essential for managing customer requirements effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Muller UK & Ireland
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them to meet KPIs and improve service quality.
✨Understand the Company and Its Products
Familiarise yourself with Müller UK & Ireland's product range and their market position. Being knowledgeable about their brands and understanding their customer base will show your genuine interest in the company and the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer complaints. Think of specific scenarios where you resolved issues effectively and be ready to discuss your thought process and outcomes.
✨Highlight Your Technical Proficiency
Since the role requires experience with SAP, AS400, and COGNOS, be prepared to discuss your familiarity with these systems. If you have examples of how you've used these tools to enhance team performance or customer service, share them during the interview.
