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- Tasks: Manage IT services and improve efficiency while supporting teams and stakeholders.
- Company: Join Mller UK & Ireland, a leading family-run dairy business.
- Benefits: Enjoy competitive salary, bonuses, private medical insurance, and 25 days holiday.
- Why this job: Be part of a passionate team making a real difference in the dairy industry.
- Qualifications: Technical degree and experience in IT service management preferred.
- Other info: Hybrid work model with opportunities for career growth and development.
The predicted salary is between 30000 - 42000 £ per year.
We are Mller UK & Ireland, a family-run dairy business and we are experts at what we do. Dairy is a key part of a healthy and balanced diet and we are proud to help meet the nutritional needs of millions of people every day.
Our business has been split into these key areas: Mller Milk & Ingredients (MMI), Mller Yogurt & Desserts (MYD), and Mller Milk & Ingredients Distribution (MMID). MMI is all about producing milk, cream, butter, milk drinks, and dairy ingredients. MYD is the team behind favourites like Mller Corner, Mller Light, Mller Rice, and more. MMID delivers over 1 billion litres of milk every year to more than 5,500 locations across the UK.
As the UK's most popular dairy brand, we strive to make a real difference for our planet, our partners, and our people, creating a more sustainable dairy future. We are growing to keep up with the demand for our branded and private label products.
Location: Market Drayton, Shropshire / East Kilbride - Hybrid - 3 days on-site per week.
Contract: Full-Time, Permanent Hours: Monday-Friday (40 hours)
Benefits for the role:
- Competitive salary
- Generous annual bonus
- Life Assurance
- Private Medical Insurance
- 25 days holiday plus bank holidays (rising with service)
- Enhanced Maternity & Paternity Family Leave
- Enhanced Bereavement Leave
- Pension Employer Contribution Scheme (matched up to 8%)
- Exclusive access to Mller Rewards, offering a variety of online and in-store discounts and development opportunities
As our Service Analyst, you will enable effective management and delivery of information technology services and ensure business relations within the organisation are managed. You will liaise with all other IT service functions to maintain services and ensure that service asset and configuration items are properly controlled.
Your challenge for the Service Analyst:
- Manage the configuration management life cycle.
- Maintain the Cl database and link it to other tools within Group IT.
- Analyse, plan, measure and improve all aspects of the availability of IT services.
- Ensure that services and infrastructure deliver the agreed capacity and performance targets in a cost-effective and timely manner.
- Coordinate and advise change Manager in the assessment, prioritisation and scheduling of changes.
- Gather, analyse, store and share knowledge and information.
- Manage the lifecycle of all issues; objectives are to prevent incidents from happening and minimise the impact of incidents that cannot be prevented.
- Ensure the effective management of high and top priority tickets within the ITSM tool.
- Coordinate teams to ensure quick resolution to minimise impact to the business.
- Point of contact for all incident queries.
- Support major incidents and create whiteboards, whilst liaising with problem and change management.
- Support and sub-project management in the implementation of the ITSM framework.
- Ensure that project/service management methods & tools as well as system resources are optimally used.
- Responsible for change management workflows in the ITSM tool and KPI reporting.
- Promote communication with various stakeholders and external service providers.
- Provision of expert support for users and all relevant stakeholder groups.
- Support for the optimisation of existing internal team processes and documentation.
- Regular coordination with specialist departments on open topics.
Key skills & experience for Service Analyst:
- Technical college degree
- Basic understanding of IT Infrastructure and application management
- Service management experience in a SAP environment would be beneficial.
- Working knowledge of the configuration management landscape.
- Good understanding of the framework and the processes associated with it.
- Proficient in ITIL & Service Management Processes
- At least 2 years' experience working in a Change/Request ITIL environment.
- Proven track record in Incident and Service Level Management, dealing with suppliers at all levels.
- Systems management experience.
- Excellent analytical and troubleshooting skills.
If you have the skills and experience in the above areas and would like to be considered for this role, please apply at www.mullercareers.co.uk.
Locations
Service Analyst in Glasgow, Scotland employer: Muller Dairy
Contact Detail:
Muller Dairy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Analyst in Glasgow, Scotland
✨Tip Number 1
Get to know Mller inside out! Research their products, values, and culture. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and maybe even a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to IT service management. Think about how your skills align with their needs, especially in areas like incident management and change control.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Mller family.
We think you need these skills to ace Service Analyst in Glasgow, Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Analyst role. Highlight relevant experience and skills that match the job description, especially in IT service management and configuration management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about working at Mller and how your background makes you a great fit for the role. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Skills: Don’t forget to highlight your technical skills and any experience with ITIL processes or SAP environments. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website at www.mullercareers.co.uk. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Muller Dairy
✨Know Your Dairy
Familiarise yourself with Mller's products and their impact on nutrition. Being able to discuss how dairy fits into a balanced diet will show your genuine interest in the company and its mission.
✨Master the ITIL Framework
Brush up on your knowledge of ITIL and service management processes. Be prepared to discuss how you've applied these principles in past roles, especially in change management and incident resolution.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical and troubleshooting skills. Think of specific situations where you improved IT service availability or resolved complex issues effectively.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. As a Service Analyst, you'll need to liaise with various stakeholders, so demonstrating strong communication skills during the interview is crucial.
