Receptionist/Administrator in Sutton

Location: GP Practice

Reports to: Practice Manager / Reception Manager

Hours: Full-time / Part-time

Salary: £13.85

Job Summary

We are seeking an experienced and highly organised Reception Administrator to join our GP practice team. The successful candidate will provide a high-quality, patient-focused reception and administrative service, acting as the first point of contact for patients and visitors. Experience using clinical/medical systems within a primary care setting is essential.

Key Responsibilities

• Reception & Patient Services
  • Act as the first point of contact for patients, visitors, and external professionals, both in person and via telephone
  • Manage appointment bookings, cancellations, and amendments in line with practice protocols
  • Signpost patients appropriately to clinicians, services, and external organisations
  • Handle patient queries sensitively and confidentially
  • Manage repeat prescription requests and liaise with clinical staff where required
• Administrative Duties
  • Accurately input and update patient information on the clinical system
  • Process patient registrations, deductions, and temporary resident registrations
  • Manage incoming and outgoing correspondence (post, email, electronic documents)
  • Scan, code, and file clinical documents in line with practice procedures
  • Support clinicians and the wider administrative team with day-to-day tasks
• Medical Systems & IT
  • Confidently use GP clinical systems such as EMIS Web is preferred
  • Use appointment, messaging, and document management functions effectively
  • Ensure accurate data entry and compliance with information governance standards
  • Use Microsoft Office and other practice IT systems as required
• Confidentiality & Governance
  • Maintain strict confidentiality in accordance with GDPR and NHS information governance guidelines
  • Follow practice policies and procedures at all times
  • Contribute to a safe working environment and report any concerns appropriately

Person Specification

Essential

• Previous experience working as a Reception Administrator in a GP practice or healthcare setting
• Excellent communication and interpersonal skills
• Ability to work under pressure in a busy environment
• Strong organisational and time-management skills
• Good IT skills, including data entry and document handling
• Understanding of patient confidentiality and information governance

Desirable

• Knowledge of NHS primary care services and pathways
• Experience handling prescription requests and clinical correspondence
• Customer service or patient-facing experience in healthcare
• NVQ or equivalent qualification in administration or customer service

Additional Information

• The role requires flexibility to cover reception duties during practice opening hours
• Training and ongoing professional development will be provided
• The successful applicant will be required to undergo a DBS check