Wholesale & Franchise Manager Kensington Office, London Permanent Full-Time

Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.

Sustainability has been part of the Mulberry ethos since the brand\’s inception. In 2024, we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.

The Role:

Reporting to the Director of Wholesale & Franchise, you will possess a sound knowledge of the needs of your assigned accounts and partners, as well as knowledge of the relevant multi-brand stores and buyers. You will be responsible for selling Mulberry’s collections through our showroom and remaining informed of current distribution. You will analyse and drive sales and be responsible for the day-to-day management of your accounts.

Duties and Responsibilities:

Franchise:

1. Maintain the relationship with designated franchise partners, ensuring regular communication and management in order to optimise business for both parties.
2. Ensure that all Franchise partnerships champion Mulberry global retail best practice across all areas of their business:

1. Brand, Service and Product Training
2. Mulberry Customer Experience roll out
3. Retail Operations excellence
4. Omni Channel
5. CRM

Wholesale:

1. Plan budgets and seasonal sales forecasts by customer.
2. Meet and exceed sales objectives whenever possible.
3. Monitor deliveries by customer and by country in accordance with the overall company strategy and brand positioning.
4. Establish, maintain and expand customer portfolios in line with brand positioning and credit line. Manage data and update seasonally.
5. Organise the sales appointments each season, in line with the sales campaign with clients.
6. Have expert knowledge of the product at all levels, dates of delivery and any other relevant information in order to deliver the best information to clients at any time.
7. Increase business opportunities in the assigned markets or accounts.

Culture:

1. Understand and demonstrate the Mulberry employee values and behaviours: Be Bold, Be Imaginative, Be Open, Be Responsible.
2. Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
3. Act as an ambassador for Mulberry and communicate positively about the brand.

Sustainability:

1. As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promote a greener, more sustainable future.
2. Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.

Skills and Experience Required:

1. Previous experience in a Franchise, Wholesale or Business Development role at Manager level.
2. Previous experience in luxury fashion preferred (can be from a retail environment).
3. Excellent communication skills and strong numerical ability.
4. Dynamic, proactive, assertive and adaptable personality.
5. Ability to build and maintain strong and stable relationships.
6. Good knowledge of Microsoft Office including Excel (V lookup/ Pivot).

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at

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