Warehouse Shift Lead

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception; in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this, our people are honest, dynamic, and community spirited. If these are values you share, we would love you to join our team.

The Warehouse Shift Lead is responsible for leading and overseeing the day-to-day warehouse operations during their assigned shift. The role ensures that all logistics activities are delivered safely, efficiently, and in line with company policies, quality standards, and customer requirements. You will lead, coach, and develop a team of warehouse employees, drive performance through effective planning and KPI management, and support continuous improvement across the MEDC logistics operation.

Duties & Responsibilities

• Operational Management
  • Plan, coordinate, and supervise all warehouse and logistics activities during the assigned shift.
  • Ensure timely, accurate, and efficient processing of inbound, outbound, and internal warehouse movements.
  • Allocate labour and resources effectively to meet daily operational priorities and service levels.
  • Proactively manage changing priorities, reallocating resources as required to meet service demands.
  • Identify and resolve operational issues, escalating where appropriate.
  • Monitor and analyse Key Performance Indicators (KPIs) to identify areas of improvement and implement corrective actions.
• Team
  • Lead, motivate, and engage a team of warehouse operatives and coordinators.
  • Provide clear direction, task allocation, and shift priorities.
  • Deliver ongoing coaching, training, and performance feedback.
  • Conduct regular 1-to-1s, performance reviews, and support succession planning.
  • Manage people’s processes fairly and consistently in line with HR policies.
• Performance & Continuous Improvement
  • Monitor and analyse key performance indicators (KPIs).
  • Identify trends, risks, and opportunities for improvement and implement corrective actions.
  • Support and lead continuous improvement initiatives.
• Inventory & Systems Management
  • Oversee inventory accuracy and stock control.
  • Ensure system transactions are completed accurately and on time.
• Health, Safety & Compliance
  • Ensure compliance with health & safety legislation and company policies at all times.
• Culture
  • Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
  • Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
  • Act as an ambassador for Mulberry and communicate positively about the brand.
• Sustainability
  • As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.
  • Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included.
  • Champion equity, empathy, and understanding in all interactions - internally and externally.

Essential

• Proven experience in a warehouse or logistics supervisory role.
• Strong understanding of warehouse operations and inventory control.
• Demonstrated ability to manage changing priorities in a fast-paced operational environment.
• Strong people leadership, problem-solving, and decision-making skills.
• Experience using warehouse management systems (Manhattan preferred).
• Strong numeracy, written, and verbal communication skills.

Desirable

• Experience in a multi-channel or global distribution environment.
• Continuous improvement or Lean experience.

Other

• Flexibility to travel when required.
• Key holder for the MEDC.

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us.