At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive store growth.
- Company: Join Mulberry, a B Corp certified brand committed to sustainability and inclusivity.
- Benefits: Enjoy a competitive salary, bonuses, staff discounts, and training opportunities.
- Other info: Embrace a culture of feedback and personal development in a vibrant retail environment.
- Why this job: Be part of a dynamic team that values creativity, diversity, and community spirit.
- Qualifications: Passion for fashion, leadership skills, and a commitment to customer service.
The predicted salary is between 32130 - 32130 £ per year.
We are looking for a team Lead to provide an extraordinary customer experience, develop a high‑performing team, drive commercial growth and support our sustainability values.
What we need from you:
- You will always be customer focused: nurture a welcoming and fun environment for customers and your team.
- You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to do the same.
- You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
- You will develop and maintain key customer relationships using in‑store CRM tools to support you and your team.
- You will help develop the best team: support in creating a high‑performing team where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions.
- You will encourage dynamic discussions and invite ideas and different perspectives to drive creativity and collaboration.
- You will create a culture that embraces honest feedback; give praise, share successes, coach and challenge.
- You will continually demonstrate a commitment to driving growth in your store.
- You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.
- You will embody our values in all you do by being honest, dynamic, and community spirited.
- You will support Mulberry to deliver an inclusive culture, behaving in a way that is open‑minded and respectful towards others.
- You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.
You are:
- Inspiring
- Engaging
- Agile
- Perceptive
- A natural Coach
- In love with fashion!
What we will do for you:
- Competitive basic salary
- Bonus
- Product allowance
- Enviable staff discount and exclusive access to staff sales
- Pension contributions & life assurance
- Training and opportunities to develop
- X2 paid volunteering days per year
- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
- £32,130 - £32,130 a year. Plus Commission.
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are based only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
Team Leader Stansted Airport, London Permanent Full-Time employer: Mulberry
At Mulberry, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion while fostering personal and professional growth. Located at Stansted Airport, our team leaders enjoy competitive salaries, generous bonuses, and unique benefits such as product allowances and paid volunteering days, all within a B Corp certified environment that prioritises sustainability and community spirit. Join us to inspire others in delivering extraordinary customer experiences while being part of a brand that values creativity, collaboration, and respect for all.
