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- Tasks: Lead a dynamic team to deliver exceptional customer experiences at Mulberry.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability and quality.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and wellness support.
- Why this job: Be part of a purpose-driven brand that values creativity, collaboration, and environmental responsibility.
- Qualifications: Passion for fashion, strong leadership skills, and a commitment to customer service.
- Other info: Mulberry offers training opportunities and promotes a culture of feedback and growth.
The predicted salary is between 28800 - 43200 £ per year.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.
Sustainability has been part of the Mulberry ethos since the brand\’s inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team.
At Mulberry our Supervisors are called \’Team Leads\’ because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor at Mulberry.
What we need from you:
You will always be customer focused:
– You will create a welcoming and fun environment for your customers and team.
– You will be committed to delivering an engaging and memorable customer experience in your store and inspire your colleagues to also.
– You will develop and maintain key customer relationships using in store CRM tools to support you and your colleagues.
– You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.
You will help to develop the best team:
– You will support in creating a high performing team where every person is valued and feels a sense of belonging.
– You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
– You will create a culture that embraces feedback; give praise, share successes, coach and challenge.
You will be responsible:
– You will be curious about the business and willing to share your ideas.
– You will enjoy working as part of a team and nurture relationships with your colleagues.
– You will deliver operational excellence showing respect and consideration for people, product and your environment.
You will be be environmentally conscious:
-As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.
-You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
You are:
– Inspiring
– Engaging
– Agile
– Perceptive
– A natural Coach
– In love with fashion!
What we will do for you:
– Competitive basic salary
– Bonus
– Product allowance
– An enviable staff discount and exclusive access to staff sales
– Pension Contributions & Life Assurance
– Training and opportunities to develop
– x2 paid volunteering days per year
– Access to Help@Hand – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
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Team Lead Selfridges, London Permanent Full-Time employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead Selfridges, London Permanent Full-Time
✨Tip Number 1
Familiarise yourself with Mulberry's values and sustainability efforts. Understanding their commitment to being a B Corp certified brand will help you align your own values with theirs, making you a more appealing candidate.
✨Tip Number 2
Showcase your passion for customer experience during any interactions. Think of specific examples where you've created memorable experiences for customers, as this aligns perfectly with what Mulberry is looking for in a Team Lead.
✨Tip Number 3
Prepare to discuss your leadership style and how you foster team collaboration. Mulberry values a high-performing team culture, so be ready to share how you've successfully developed and motivated teams in the past.
✨Tip Number 4
Research current fashion trends and Mulberry's product offerings. Being knowledgeable about their products and the fashion industry will demonstrate your genuine interest and help you stand out as a candidate who is truly engaged with the brand.
We think you need these skills to ace Team Lead Selfridges, London Permanent Full-Time
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Mulberry's history, values, and commitment to sustainability. This will help you align your application with their ethos and demonstrate your passion for the brand.
Tailor Your CV: Highlight relevant experience that showcases your customer service skills, team leadership, and ability to create a positive environment. Use specific examples that reflect the qualities Mulberry is looking for in a Team Lead.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the brand. Mention how your values align with Mulberry's commitment to sustainability and customer experience.
Prepare for the Interview: Anticipate questions related to team leadership, customer engagement, and sustainability practices. Be ready to share examples of how you've fostered a positive team culture and delivered exceptional customer experiences in the past.
How to prepare for a job interview at Mulberry
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for creating a welcoming environment for customers. Share specific examples of how you've previously engaged with customers and enhanced their experience, as this aligns perfectly with what Mulberry values.
✨Demonstrate Team Leadership Skills
Prepare to discuss your experience in leading teams and fostering a sense of belonging among team members. Highlight instances where you encouraged collaboration and creativity, as these are key traits that Mulberry seeks in a Team Lead.
✨Emphasise Sustainability Awareness
Since Mulberry is a certified B Corp, it's crucial to show your understanding of sustainability practices. Be ready to talk about how you can incorporate environmentally responsible practices into your work and support the brand's commitment to a greener future.
✨Be Ready to Share Ideas
Mulberry values curiosity and innovation, so come prepared with ideas on how to improve customer engagement or team performance. This will demonstrate your proactive approach and willingness to contribute to the business's success.
