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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and foster a fun store environment.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability and quality since 1971.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, training opportunities, and wellbeing support.
- Why this job: Be part of a purpose-driven brand that values creativity, collaboration, and environmental responsibility.
- Qualifications: Passion for fashion, strong leadership skills, and a commitment to customer service are essential.
- Other info: Mulberry promotes equity and is dedicated to developing talent in an inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.
Sustainability has been part of the Mulberry ethos since the brand\’s inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team.
At Mulberry our Supervisors are called \’Team Leads\’ because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor at Mulberry.
What we need from you:
You will always be customer focused:
– You will create a welcoming and fun environment for your customers and team.
– You will be committed to delivering an engaging and memorable customer experience in your store and inspire your colleagues to also.
– You will develop and maintain key customer relationships using in store CRM tools to support you and your colleagues.
– You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.
You will help to develop the best team:
– You will support in creating a high performing team where every person is valued and feels a sense of belonging.
– You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
– You will create a culture that embraces feedback; give praise, share successes, coach and challenge.
You will be responsible:
– You will be curious about the business and willing to share your ideas.
– You will enjoy working as part of a team and nurture relationships with your colleagues.
– You will deliver operational excellence showing respect and consideration for people, product and your environment.
You will be be environmentally conscious:
-As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.
-You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
You are:
– Inspiring
– Engaging
– Agile
– Perceptive
– A natural Coach
– In love with fashion!
What we will do for you:
– Competitive basic salary
– Bonus
– Product allowance
– An enviable staff discount and exclusive access to staff sales
– Pension Contributions & Life Assurance
– Training and opportunities to develop
– x2 paid volunteering days per year
– Access to Help@Hand – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
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Team Lead Manchester, UK Permanent Full-Time employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead Manchester, UK Permanent Full-Time
✨Tip Number 1
Familiarise yourself with Mulberry's values and sustainability efforts. Understanding their B Corp Certification and how it influences their operations will show your genuine interest in the brand and its mission during discussions.
✨Tip Number 2
Prepare to discuss your experience in creating a positive customer experience. Think of specific examples where you've gone above and beyond for customers, as this aligns with the role's focus on delivering extraordinary service.
✨Tip Number 3
Showcase your leadership skills by thinking about how you've developed teams in the past. Be ready to share strategies you've used to foster collaboration and creativity among team members, which is crucial for the Team Lead position.
✨Tip Number 4
Demonstrate your passion for fashion and knowledge of current trends. Being able to discuss how you stay updated with the industry will resonate well with Mulberry's ethos and help you stand out as a candidate.
We think you need these skills to ace Team Lead Manchester, UK Permanent Full-Time
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Mulberry's history, values, and commitment to sustainability. This will help you align your application with their ethos and demonstrate your passion for the brand.
Tailor Your CV: Highlight relevant experience that showcases your customer service skills, team leadership, and ability to create a positive environment. Use specific examples that reflect the qualities Mulberry is looking for in a Team Lead.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the brand. Mention how your values align with Mulberry's commitment to sustainability and community.
Showcase Your Leadership Skills: In your application, provide examples of how you've successfully led a team or contributed to a positive team culture. Highlight your ability to inspire and engage others, as this is crucial for the Team Lead position.
How to prepare for a job interview at Mulberry
✨Show Your Passion for Customer Experience
Mulberry values a customer-focused approach, so be prepared to share examples of how you've created memorable experiences for customers in the past. Highlight your ability to inspire and engage both customers and colleagues.
✨Demonstrate Team Leadership Skills
As a Team Lead, you'll need to foster a high-performing team. Discuss your experience in encouraging collaboration, valuing diverse perspectives, and creating an inclusive environment where everyone feels they belong.
✨Emphasise Your Commitment to Sustainability
With Mulberry's B Corp Certification, it's crucial to show your understanding of sustainability. Be ready to discuss how you can incorporate environmentally responsible practices into your work and support the company's 'Five C's' strategy.
✨Be Curious and Share Ideas
Mulberry appreciates candidates who are curious about the business. Prepare to ask insightful questions about the company and share your ideas on how to improve operations or enhance the customer experience.
