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- Tasks: Lead a passionate team to deliver exceptional customer experiences and foster a fun environment.
- Company: Join Mulberry, the UK's largest luxury leather goods maker, committed to sustainability and responsible craft.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, training opportunities, and wellbeing support.
- Why this job: Be part of a progressive brand that values creativity, collaboration, and environmental responsibility.
- Qualifications: Looking for inspiring, engaging individuals with a love for fashion and a knack for coaching.
- Other info: Mulberry is an equal opportunities employer, dedicated to developing talent and promoting inclusivity.
The predicted salary is between 34000 - 50000 £ per year.
Mulberry, established in Somerset in 1971, has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury. Sustainability has been part of the Mulberry ethos since the brand's inception, and in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
At Mulberry, our Supervisors are called 'Team Leads' because you must be passionate about people, determined to deliver an extraordinary customer experience, and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor at Mulberry.
What We Need From You- You will always be customer focused: You will create a welcoming and fun environment for your customers and team. You will be committed to delivering an engaging and memorable customer experience in your store and inspire your colleagues to do the same. You will develop and maintain key customer relationships using in-store CRM tools to support you and your colleagues. You will be keen to learn and expand your knowledge on our product, brand, services, and local events to enhance the customer's experience.
- You will help to develop the best team: You will support in creating a high performing team where every person is valued and feels a sense of belonging. You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration. You will create a culture that embraces feedback; give praise, share successes, coach, and challenge.
- You will be responsible: You will be curious about the business and willing to share your ideas. You will enjoy working as part of a team and nurture relationships with your colleagues. You will deliver operational excellence showing respect and consideration for people, product, and your environment.
- You will be environmentally conscious: As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture, and Circularity. Promoting a greener, more sustainable future. You will promote equity, empathy, and understanding and demonstrate this commitment within your internal and external communities.
- Inspiring
- Engaging
- Agile
- Perceptive
- A natural Coach
- In love with fashion!
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Pension Contributions & Life Assurance
- Training and opportunities to develop
- x2 paid volunteering days per year
- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
Contact Detail:
Mulberry Recruiting Team
talent@mulberry.com
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead
✨Tip Number 1
Familiarise yourself with Mulberry's brand values and sustainability efforts. Being able to discuss how your personal values align with their commitment to responsible craft and environmental consciousness will set you apart during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past. Highlight your ability to create an engaging environment and foster collaboration, as these are key qualities they are looking for in a Team Lead.
✨Tip Number 3
Research the latest trends in luxury fashion and customer experience. Being knowledgeable about current industry developments will demonstrate your passion for fashion and your commitment to delivering an extraordinary customer experience.
✨Tip Number 4
Showcase your coaching skills by preparing to discuss how you've developed team members in previous roles. Mulberry values leaders who can inspire and nurture talent, so be ready to share specific success stories.
We think you need these skills to ace Team Lead
Some tips for your application 🫡
Understand the Company Values: Mulberry places a strong emphasis on sustainability and responsible craft. Make sure to reflect your alignment with these values in your application, showcasing any relevant experience or passion for environmental responsibility.
Highlight Leadership Skills: As a Team Lead, you'll need to demonstrate your ability to inspire and develop a team. Use specific examples from your past experiences where you successfully led a team, encouraged collaboration, or fostered a positive work environment.
Customer Focus: Emphasise your commitment to delivering an extraordinary customer experience. Share instances where you went above and beyond for customers or how you created a welcoming atmosphere in previous roles.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the specific requirements of the Team Lead role at Mulberry. Use keywords from the job description and ensure your documents are well-structured and free of errors.
How to prepare for a job interview at Mulberry
✨Show Your Passion for Customer Experience
Mulberry values a customer-focused approach, so be prepared to share examples of how you've created memorable experiences for customers in the past. Highlight your ability to inspire and engage both customers and colleagues.
✨Demonstrate Team Leadership Skills
As a Team Lead, you'll need to foster a high-performing team. Discuss your experience in coaching and developing others, and how you encourage collaboration and creativity within a team setting.
✨Emphasise Sustainability Awareness
With Mulberry's commitment to sustainability, it's crucial to show your understanding of environmentally responsible practices. Be ready to discuss how you've incorporated sustainability into your previous roles or how you plan to do so.
✨Be Curious and Share Ideas
Mulberry appreciates candidates who are curious about the business. Prepare to ask insightful questions about the company and share your ideas on how to improve operations or customer engagement.
