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For Companies At a Glance
- Tasks: Lead a team to create an unforgettable customer experience and foster a fun environment.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability and quality since 1971.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, training, and wellbeing support.
- Why this job: Be part of a culture that values creativity, collaboration, and environmental responsibility.
- Qualifications: Passion for fashion, strong people skills, and a desire to learn and grow.
- Other info: Mulberry is an equal opportunities employer, welcoming diverse talent.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.
Sustainability has been part of the Mulberry ethos since the brand\’s inception; in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
At Mulberry our Supervisors are called \’Team Leads\’ because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor at Mulberry.
What we need from you
- You will always be customer focused: You will create a welcoming and fun environment for your customers and team.
- You will be committed to delivering an engaging and memorable customer experience in your store and inspire your colleagues to also.
- You will develop and maintain key customer relationships using in store CRM tools to support you and your colleagues.
- You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.
You will help to develop the best team
- You will support in creating a high performing team where every person is valued and feels a sense of belonging.
- You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
- You will create a culture that embraces feedback; give praise, share successes, coach and challenge.
You will be responsible
- You will be curious about the business and willing to share your ideas.
- You will enjoy working as part of a team and nurture relationships with your colleagues.
- You will deliver operational excellence showing respect and consideration for people, product and your environment.
You will be environmentally conscious
- As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.
- You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
You are
- Inspiring
- Engaging
- Agile
- Perceptive
- A natural Coach
- In love with fashion!
What we will do for you
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Pension Contributions & Life Assurance
- Training and opportunities to develop
- x2 paid volunteering days per year
- Access to Help@Hand – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
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Supervisor Leeds, UK Permanent Full-Time employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor Leeds, UK Permanent Full-Time
✨Tip Number 1
Familiarise yourself with Mulberry's values and sustainability efforts. Understanding their commitment to being a B Corp certified business will help you align your answers during the interview, showcasing your shared values.
✨Tip Number 2
Prepare examples of how you've created a positive customer experience in previous roles. Highlighting your ability to engage customers and inspire your team will demonstrate that you're a great fit for the Team Lead position.
✨Tip Number 3
Showcase your leadership skills by discussing how you've developed high-performing teams in the past. Be ready to share specific instances where you encouraged collaboration and creativity among your colleagues.
✨Tip Number 4
Research current trends in fashion and sustainability. Being knowledgeable about the industry will not only impress your interviewers but also show your passion for the brand and its mission.
We think you need these skills to ace Supervisor Leeds, UK Permanent Full-Time
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Mulberry's history, values, and commitment to sustainability. This will help you align your application with their ethos and demonstrate your passion for the brand.
Tailor Your CV: Highlight relevant experience in customer service and team leadership. Emphasise any previous roles where you created a positive environment or developed a high-performing team, as these are key aspects of the Supervisor role.
Craft a Compelling Cover Letter: Use your cover letter to express your enthusiasm for the position and how your values align with Mulberry's. Mention specific examples of how you've contributed to team success and customer satisfaction in past roles.
Showcase Your Passion for Fashion: In your application, convey your love for fashion and how it drives your work ethic. Discuss any relevant knowledge of products, trends, or events that could enhance the customer experience at Mulberry.
How to prepare for a job interview at Mulberry
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for creating a welcoming environment. Share examples of how you've previously engaged customers and inspired your team to deliver exceptional service.
✨Demonstrate Team Leadership Skills
Prepare to discuss your experience in developing high-performing teams. Highlight instances where you encouraged collaboration, embraced feedback, and fostered a sense of belonging among team members.
✨Emphasise Your Commitment to Sustainability
Since Mulberry values sustainability, be ready to talk about your understanding of environmentally responsible practices. Share any relevant experiences or ideas on how you can contribute to the brand's commitment to a greener future.
✨Be Curious and Open-Minded
Show that you're eager to learn and share ideas. Discuss how you stay informed about industry trends, products, and local events, and how this knowledge can enhance the customer experience at Mulberry.
