At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store growth.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability and community.
- Benefits: Enjoy competitive salary, bonuses, product allowance, staff discounts, and training opportunities.
- Other info: Embrace a culture of feedback and creativity in a supportive environment.
- Why this job: Be part of a B Corp certified brand that values people and the planet.
- Qualifications: Passion for fashion, strong leadership skills, and a commitment to inclusivity.
The predicted salary is between 27727 - 27727 € per year.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception; in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this, our people are honest, dynamic, and community spirited. If these are values you share, we would love you to join our team.
At Mulberry, our Supervisors are called 'Team Leads' because you must be passionate about people, determined to deliver an extraordinary customer experience, and open to learning and developing yourself and others. We want you to strive to be an expert within your field and be excited to play your part in our 'Back to the Mulberry Spirit' strategy.
What we need from you:
- You will always be Customer focused: You will nurture a welcoming and fun environment for your customers and team. You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to do the same. You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers. You will develop and maintain key customer relationships using instore CRM tools to support you and your team.
- You will help to develop the best team: You will support in creating a high performing team where diversity is celebrated and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions - internally and externally. You will encourage dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration. You will create a culture that embraces honest feedback; give praise, share successes, coach and challenge.
- You will be commercially driven: You will continually demonstrate a commitment to driving growth in your store. You will lead and deliver operational excellence showing respect and consideration for people, product, and your environment.
- You will care about people and the planet: You will embody our Values in all you do by being honest, dynamic, and community spirited. You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others. You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.
You are:
- Inspiring
- Engaging
- Agile
- Perceptive
- A natural Coach
- In love with fashion!
What we will do for you:
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Pension Contributions & Life Assurance
- Training and opportunities to develop
- x2 paid volunteering days per year
- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
£27,727.50 - £27,727.50 a year Plus Commission. Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [email protected].
Supervisor employer: Mulberry
Mulberry is an exceptional employer that champions a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. With a commitment to sustainability and community spirit, employees enjoy competitive salaries, generous benefits including product allowances and paid volunteering days, and opportunities for personal development within a globally recognised British lifestyle brand. Join us in delivering extraordinary customer experiences while making a positive impact on people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the brand! Before your interview, dive into Mulberry's history and values. Show us that you understand our commitment to sustainability and how it shapes our culture. This will help you connect with us on a deeper level.
✨Tip Number 2
Practice your people skills! As a Team Lead, you'll need to inspire and engage your team. Think of examples from your past where you've successfully led a group or created a positive environment. We want to see your passion for people!
✨Tip Number 3
Be ready to discuss customer experience! Prepare to share how you've delivered memorable experiences in previous roles. We love candidates who can demonstrate their customer focus and creativity in engaging with clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the Mulberry family. We can't wait to see what you bring to the table!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your love for customer service shine through! Share examples of how you've created a welcoming environment and inspired others. We want to see that you're all about making connections!
Emphasise Team Spirit:Highlight your experience in building and nurturing teams. Talk about how you celebrate diversity and encourage collaboration. At Mulberry, we value community spirit, so show us how you embody that in your work!
Be Commercially Savvy:Demonstrate your understanding of driving growth and operational excellence. Use specific examples to illustrate how you've contributed to success in previous roles. We’re looking for someone who can balance people and profit!
Align with Our Values:Make sure to reflect our commitment to sustainability and inclusivity in your application. Share your thoughts on how you can contribute to our B Corp ethos and create a positive impact. We want to see that you care about people and the planet just as much as we do!
How to prepare for a job interview at Mulberry
✨Know the Mulberry Spirit
Before your interview, dive deep into understanding Mulberry's ethos and values. Familiarise yourself with their commitment to sustainability and community spirit. This will not only help you align your answers with their culture but also show your genuine interest in the brand.
✨Showcase Your People Skills
As a Supervisor, being people-focused is key. Prepare examples of how you've nurtured a positive environment in previous roles. Think about times when you've inspired your team or delivered exceptional customer experiences, and be ready to share these stories.
✨Emphasise Team Development
Mulberry values a high-performing team where diversity is celebrated. Be prepared to discuss how you've supported team members in their growth. Highlight any coaching or mentoring experiences you have, and how you encourage open discussions and creativity within a team.
✨Demonstrate Commercial Awareness
Understand the commercial aspects of the role. Research Mulberry's market position and think about how you can contribute to driving growth in the store. Be ready to discuss strategies you've used in the past to achieve operational excellence and enhance customer relationships.
