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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store growth.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability and quality.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and wellness support.
- Why this job: Be part of a purpose-driven brand making a positive impact on people and the planet.
- Qualifications: Experience in leadership, preferably in luxury fashion, with a passion for style.
- Other info: Embrace diversity and foster an inclusive culture while championing sustainability.
The predicted salary is between 36000 - 60000 £ per year.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception; in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
As a Store Leader at Mulberry you will lead your store and your team to succeed. To do this you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor to Mulberry.
What we need from you:
- Develop the best team: create a high-performing team where diversity is embraced and every person is valued and feels a sense of belonging. Encourage discussions and invite ideas and different perspectives to drive creativity and collaboration. Create a culture that embraces feedback; give praise, share successes, coach and challenge.
- Always be customer focused: nurture a welcoming and fun environment for your customers and team. Commit to delivering an engaging and memorable customer experience in your store and inspire your team to do the same. Develop and maintain key customer relationships using in-store CRM tools to support you and your team.
- Be commercially driven: continually demonstrate a commitment to driving your business. Collaborate and build key relationships to accelerate store growth. Demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
- Lead and deliver operational excellence showing respect and consideration for people, product and your environment.
We will need you to be:
- Inspiring
- Engaging
- Agile
- Perceptive
- An experienced leader (preferably within luxury fashion but not essential)
- In love with fashion!
Culture: Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit. Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues. Act as an ambassador for Mulberry and communicate positively about the brand.
Sustainability: As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community. Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions – internally and externally.
What we can do for you:
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Extra day off for your birthday
- Pension contributions & life assurance
- Training and development opportunities
- Two paid volunteering days per year
- Access to Help@Hand – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
Store Leader employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Leader
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Mulberry's history, values, and sustainability efforts. This will not only help you stand out in interviews but also show your genuine passion for the brand.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Mulberry. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer experience. Think of examples from your past that demonstrate your ability to inspire and engage a team, as well as how you’ve delivered exceptional customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Mulberry family. Good luck!
We think you need these skills to ace Store Leader
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your love for people shine through! Share experiences where you've led a team or created a welcoming environment. We want to see how you can inspire and engage others.
Highlight Your Customer Focus: Make sure to emphasise your commitment to delivering an extraordinary customer experience. Use examples that showcase how you've gone above and beyond for customers in the past. This is key for us at Mulberry!
Demonstrate Your Commercial Awareness: We’re looking for someone who understands the business side of things. Include any relevant experiences where you've driven sales or maximised trading opportunities. Show us you know how to make a store thrive!
Embrace Our Values: In your application, reflect on how your personal values align with Mulberry's ethos of sustainability, inclusivity, and community spirit. We want to see that you’re not just a fit for the role, but for our culture too!
How to prepare for a job interview at Mulberry
✨Know Your Brand
Before your interview, dive deep into Mulberry's history, values, and sustainability efforts. Understanding the brand's ethos will not only impress your interviewers but also help you articulate how your personal values align with theirs.
✨Showcase Your Leadership Style
Be ready to discuss your approach to leading a team. Think of specific examples where you've fostered diversity, encouraged feedback, and created a high-performing environment. This is your chance to demonstrate how you can inspire and engage others.
✨Customer Experience Focus
Prepare to share your ideas on delivering an extraordinary customer experience. Think about how you would create a welcoming atmosphere and build lasting relationships with customers. Highlight any past experiences that showcase your customer-centric mindset.
✨Demonstrate Commercial Awareness
Research current market trends in luxury fashion and be prepared to discuss how you would leverage this knowledge to drive store growth. Show that you can analyse data and use it to maximise trading opportunities, which is crucial for a Store Leader role.
