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- Tasks: Lead your store and team to deliver an extraordinary customer experience.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability and quality.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and extra day off for your birthday.
- Why this job: Be part of a purpose-driven brand that values diversity, creativity, and environmental responsibility.
- Qualifications: Experience in leadership, preferably in luxury fashion; passion for fashion is essential.
- Other info: Fixed-term contracts for 6 months with opportunities for training and development.
The predicted salary is between 30000 - 42000 £ per year.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.
Sustainability has been part of the Mulberry ethos since the brand\’s inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team.
As a Store Leader at Mulberry you will lead your store and your team to succeed. To do this you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor to Mulberry.
What we need from you:
You will develop the best team:
– You will create a high performing team where diversity is embraced and every person is valued and feels a sense of belonging.
– You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
– You will create a culture that embraces feedback; give praise, share successes, coach and challenge.
You will always be Customer focused:
– You will nurture a welcoming and fun environment for your customers and team.
– You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
– You will develop and maintain key customer relationships using in store CRM tools to support you and your team.
You will be commercially driven:
– You will continually demonstrate a commitment to driving your business.
– You will collaborate and build key relationships to accelerate store growth.
– You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
– You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.
You will be be environmentally conscious:
-As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.
-You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
We will need you to be:
– Inspiring
– Engaging
– Agile
– Perceptive
– An experienced Leader (preferably within luxury fashion but not essential)
– In love with fashion!
What we can do for you:
– Competitive basic salary
– Bonus
– Product allowance
– An enviable staff discount and exclusive access to staff sales
– Extra day off for your birthday
– Pension Contributions & Life Assurance
– Training and development opportunities
– x2 paid volunteering days per year
– Access to Help@Hand – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
We are excited to be opening a pop-up store in Gunwharf Quays. Contracts will be fixed term for an initial period of 6 months.
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
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Store Leader employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Leader
✨Tip Number 1
Familiarise yourself with Mulberry's values and ethos, especially their commitment to sustainability and community. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs, showcasing your passion for both fashion and environmental responsibility.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples of how you've successfully built and managed diverse teams in the past. Emphasise your ability to create an inclusive environment where everyone feels valued, as this is crucial for the Store Leader role.
✨Tip Number 3
Prepare to discuss your customer service philosophy and how you can enhance the customer experience at Mulberry. Think of innovative ideas that could engage customers and foster loyalty, as this will show your commercial drive and customer focus.
✨Tip Number 4
Stay updated on current trends in the luxury fashion market and be ready to share insights during your conversations. This demonstrates your market awareness and ability to leverage analysis for maximising trading opportunities, which is essential for the role.
We think you need these skills to ace Store Leader
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Mulberry's history, values, and commitment to sustainability. This will help you align your application with their ethos and demonstrate your passion for the brand.
Tailor Your CV: Highlight relevant experience in leadership roles, particularly in retail or luxury fashion. Emphasise your ability to create high-performing teams and deliver exceptional customer experiences.
Craft a Compelling Cover Letter: Use your cover letter to express your enthusiasm for the Store Leader position. Discuss how your values align with Mulberry's commitment to sustainability and community, and provide examples of how you've fostered team collaboration and creativity.
Showcase Your Customer Focus: In your application, include specific examples of how you've enhanced customer experiences in previous roles. Mention any tools or strategies you've used to build customer relationships and drive sales.
How to prepare for a job interview at Mulberry
✨Show Your Passion for People
As a Store Leader, your ability to connect with people is crucial. Be prepared to share examples of how you've built strong teams and fostered a sense of belonging in previous roles. Highlight your commitment to diversity and collaboration.
✨Demonstrate Customer Focus
Mulberry values an extraordinary customer experience. Think of specific instances where you went above and beyond for customers. Discuss how you would inspire your team to create memorable experiences and maintain key customer relationships.
✨Exhibit Commercial Awareness
Be ready to discuss your understanding of the luxury fashion market and how you can drive business growth. Prepare to talk about strategies you've used in the past to maximise trading opportunities and achieve operational excellence.
✨Embrace Sustainability
With Mulberry's commitment to sustainability, it's important to show your awareness of environmentally responsible practices. Share your thoughts on how you can incorporate sustainable practices into your leadership style and contribute to the brand's B Corp ethos.
