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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store growth.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability and community.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and wellness support.
- Other info: Opportunities for training, development, and volunteering in a vibrant work environment.
- Why this job: Be part of a B Corp certified brand that values people and the planet.
- Qualifications: Experience in leadership and a passion for fashion and customer service.
The predicted salary is between 30000 - 40000 £ per year.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception; in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. Our people are honest, dynamic, and community spirited.
If these are values you share, we would love you to join our team. At Mulberry, our Assistant Managers are called 'People and Experience Leaders' because you must be passionate about people, determined to deliver an extraordinary customer experience, and open to learning and developing yourself and others. We want you to strive to be an expert within your field and be excited to play your part in our 'Back to the Mulberry Spirit' strategy.
What we need from you:
- Partner with your Store Leader to develop the best team.
- Support in creating a high performing team where diversity is celebrated and every individual feels valued, respected, and included.
- Champion equity, empathy, and understanding in all interactions - internally and externally.
- Encourage dynamic discussions and invite ideas and different perspectives to drive creativity and collaboration.
- Create a culture that embraces honest feedback; give praise, share successes, coach and challenge.
- Be customer focused and nurture a welcoming and fun environment for your customers and team.
- Deliver an engaging and memorable customer experience in your store and inspire your team to do the same.
- Be culturally connected; understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
- Develop and maintain key customer relationships using in-store CRM tools.
- Collaborate with your Store Leader to be commercially driven and demonstrate a commitment to driving your business.
- Be influential and develop a network around you to help deliver your goals and accelerate store growth.
- Demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
- Lead and deliver operational excellence showing respect and consideration for people, product, and your environment.
- Care about people and the planet by embodying our Values in all you do.
- Support Mulberry to deliver an inclusive culture through open-minded and respectful behaviour towards others.
- Feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.
You are:
- Inspiring
- Engaging
- Agile
- Perceptive
- An experienced Leader
- In love with fashion!
What we will do for you:
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Extra day off for your birthday
- Pension Contributions & Life Assurance
- Training and development opportunities
- x2 paid volunteering days per year
- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
Assistant Manager Shepton Mallet, UK Permanent Full-Time employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager Shepton Mallet, UK Permanent Full-Time
✨Tip Number 1
Get to know the brand! Dive into Mulberry's history and values. When you understand what makes them tick, you can tailor your conversations to show how you fit right in with their ethos.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer experience and team leadership. Show them you're not just a fit for the role, but that you're excited about contributing to the Mulberry Spirit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Mulberry family.
We think you need these skills to ace Assistant Manager Shepton Mallet, UK Permanent Full-Time
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your love for people shine through! Share experiences where you've created memorable customer interactions or fostered a positive team environment. We want to see how you embody the spirit of being a 'People and Experience Leader'.
Be Authentic and Honest: Mulberry values honesty and authenticity, so be yourself in your application. Share your genuine thoughts on why you want to join us and how you align with our commitment to sustainability and community spirit. We appreciate realness!
Highlight Your Leadership Skills: As an Assistant Manager, you'll need to demonstrate your leadership abilities. Use your application to showcase examples of how you've led teams, encouraged collaboration, and driven success. We’re looking for those who can inspire others!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen to join the Mulberry family!
How to prepare for a job interview at Mulberry
✨Know Your Mulberry Spirit
Before the interview, dive deep into Mulberry's history and values. Understand their commitment to sustainability and how it shapes their brand. This will not only show your genuine interest but also help you align your answers with their ethos.
✨Showcase Your People Skills
As an Assistant Manager, you'll be a 'People and Experience Leader'. Prepare examples of how you've successfully led teams, encouraged diversity, and fostered a positive environment. Highlight your ability to give constructive feedback and celebrate team successes.
✨Customer Experience is Key
Mulberry places a strong emphasis on customer experience. Think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would create a welcoming atmosphere and inspire your team to do the same.
✨Be Commercially Savvy
Familiarise yourself with the retail landscape and current market trends. Be prepared to discuss how you can leverage this knowledge to drive sales and maximise trading opportunities in the store. Show that you're not just passionate about fashion, but also about business growth.