At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and foster creativity.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability and community.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and wellness support.
- Other info: Opportunities for personal growth and a vibrant, inclusive work culture.
- Why this job: Be part of a B Corp certified brand that values people and the planet.
- Qualifications: Experience in leadership and a passion for fashion and customer service.
The predicted salary is between 30000 - 40000 £ per year.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception; in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
At Mulberry, our Assistant Managers are called 'People and Experience Leaders' because you must be passionate about people, determined to deliver an extraordinary customer experience, and open to learning and developing yourself and others. We want you to strive to be an expert within your field and be excited to play your part in our 'Back to the Mulberry Spirit' strategy.
What we need from you:
- Partner with your Store Leader to develop the best team.
- Support in creating a high performing team where diversity is celebrated and every individual feels valued, respected, and included.
- Champion equity, empathy, and understanding in all interactions - internally and externally.
- Encourage dynamic discussions and invite ideas and different perspectives to drive creativity and collaboration.
- Create a culture that embraces honest feedback; give praise, share successes, coach and challenge.
- Always be Customer focused.
- Nurture a welcoming and fun environment for your customers and team.
- Be committed to delivering an engaging and memorable customer experience in your store and inspire your team to do the same.
- Be culturally connected; understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
- Develop and maintain key customer relationships using in-store CRM tools to support you and your team.
- Collaborate with your Store Leader to be commercially driven.
- Demonstrate a commitment to driving your business.
- Be influential and develop a network around you to help deliver your goals and accelerate store growth.
- Demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
- Lead and deliver operational excellence showing respect and consideration for people, product, and your environment.
- Care about people and the planet.
- Embody our Values in all you do by being honest, dynamic, and community spirited.
- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
- Feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.
You are:
- Inspiring
- Engaging
- Agile
- Perceptive
- An experienced Leader
- In love with fashion!
What we will do for you:
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Extra day off for your birthday
- Pension Contributions & Life Assurance
- Training and development opportunities
- x2 paid volunteering days per year
- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
Assistant Manager in Shepton Mallet employer: Mulberry
Mulberry is an exceptional employer that champions a culture of inclusivity, creativity, and sustainability. As an Assistant Manager, or 'People and Experience Leader', you will thrive in a dynamic environment that values personal growth and community spirit, while enjoying competitive benefits such as a generous staff discount, training opportunities, and a commitment to your wellbeing. Join us in our mission to deliver extraordinary customer experiences and make a positive impact on people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Shepton Mallet
✨Tip Number 1
Get to know the brand inside out! Research Mulberry's history, values, and recent achievements like their B Corp Certification. This will not only help you in interviews but also show your genuine interest in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you can demonstrate your leadership skills and customer focus. Use examples from your past experiences that align with Mulberry's values to really stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Mulberry family!
We think you need these skills to ace Assistant Manager in Shepton Mallet
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your love for people shine through! Share experiences where you've created memorable customer interactions or fostered a positive team environment. We want to see how you embody the spirit of being a 'People and Experience Leader'.
Highlight Your Commitment to Sustainability:Since sustainability is at the heart of Mulberry, make sure to mention any relevant experiences or initiatives you've been part of that align with this ethos. Show us how you can contribute to our B Corp journey and make a positive impact on the planet.
Be Authentic and Honest:We value honesty and transparency, so be yourself in your application! Share your genuine thoughts on what makes a great customer experience and how you can inspire your team. Authenticity goes a long way in helping us understand who you are.
Apply Through Our Website:To ensure your application gets the attention it deserves, make sure to apply through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen to join the Mulberry family!
How to prepare for a job interview at Mulberry
✨Know the Mulberry Spirit
Before your interview, dive deep into understanding Mulberry's ethos and values. Familiarise yourself with their commitment to sustainability and community spirit. This will not only help you align your answers with their culture but also show your genuine interest in the brand.
✨Showcase Your People Skills
As an Assistant Manager, or 'People and Experience Leader', your ability to connect with others is crucial. Prepare examples of how you've fostered teamwork, celebrated diversity, and created a positive environment in previous roles. Be ready to discuss how you can inspire and engage your team at Mulberry.
✨Customer Experience is Key
Mulberry places a strong emphasis on delivering extraordinary customer experiences. Think of specific instances where you've gone above and beyond for customers. Be prepared to share these stories and discuss how you would nurture a welcoming atmosphere in the store.
✨Be Commercially Savvy
Understanding the business side of retail is essential. Brush up on market trends and be ready to discuss how you can leverage analysis to drive sales and maximise trading opportunities. Show that you're not just passionate about fashion, but also about achieving business goals.
