At a Glance
- Tasks: Create memorable experiences for customers and build lasting relationships.
- Company: Join Mulberry, a sustainable British lifestyle brand with a rich heritage.
- Benefits: Competitive pay, bonus, staff discount, and wellness support.
- Other info: Enjoy training opportunities and extra perks like a birthday day off.
- Why this job: Be part of a dynamic team that values honesty, community, and creativity.
- Qualifications: Passion for fashion and a customer-focused mindset.
The predicted salary is between 13.45 - 13.45 £ per hour.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception. In 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited. If these are values you share, we would love you to join our team.
At Mulberry our Sales Assistants are called 'Experience Experts', and it's because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you strive to be an expert within your field and be excited to play your part in our 'Back to the Mulberry Spirit' strategy.
What we need from you:
- You will always be customer focused: You will create a welcoming and fun environment for your customers and team. You will be committed to delivering an engaging, dynamic and memorable customer experience in your store. You will develop and maintain key customer relationships using instore CRM tools to support you. You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
- You will drive performance: You will be curious about the business and willing to share your ideas. You will have a competitive spirit and a strong desire to succeed. You will deliver operational excellence showing respect and consideration for people, product and your environment.
- You will care about people and the planet: You will embody our Values in all you do by being honest, dynamic, and community spirited. You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others. You will feel inspired to work for a B Corp business, incorporating environmentally and socially responsible practices into your work.
You are:
- Honest
- Dynamic
- Community Spirited
- In love with fashion!
What we will do for you:
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Extra day off for your birthday
- Pension Contributions & Life Assurance
- Training and development opportunities
- 2 paid volunteering days per year
- Access to a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Pay: £13.45 per hour plus commission. Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at .
Sales Assistant (PT 12 hours), John Lewis employer: Mulberry
Mulberry is an exceptional employer that champions a vibrant and inclusive work culture, where our 'Experience Experts' are empowered to create memorable customer interactions. With a commitment to sustainability and community spirit, we offer competitive salaries, generous staff discounts, and extensive training opportunities, all while supporting your personal growth in a B Corp certified environment. Join us in our mission to make a positive impact on people and the planet, and enjoy the unique advantages of working for a globally recognised British lifestyle brand in a dynamic retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant (PT 12 hours), John Lewis
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Mulberry, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Sales Assistant (PT 12 hours), John Lewis
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Mulberry that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Mulberry will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Mulberry and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Mulberry
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Mulberry, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Mulberry!
