Sales Assistant (Part-Time) Oxford St, London Permanent Part-Time

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception; in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.

At Mulberry, our Sales Assistants are called 'Experience Experts', and it’s because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience and nurture long-lasting relationships with your customers. You will be open to learning and developing yourself as you strive to be an expert within your field and a key contributor to Mulberry.

What we need from you:

• You will always be customer focused: create a welcoming and fun environment for your customers and team.
• Committed to delivering an engaging and memorable customer experience in your store.
• Develop and maintain key customer relationships using in-store CRM tools.
• Keen to learn and expand your knowledge on our product, brand, services, and local events.

You will be responsible:

• Curious about the business and willing to share your ideas.
• Enjoy working as part of a team and nurture relationships with your colleagues.
• Deliver operational excellence showing respect and consideration for people, product, and your environment.

You are:

• Engaging
• Agile
• Curious
• In love with fashion!

Culture: Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit. Support Mulberry to deliver an inclusive culture by behaving in a way that is open-minded and respectful towards others, understanding that your views, opinions, and experiences may not always be shared by your colleagues. Act as an ambassador for Mulberry and communicate positively about the brand.

Sustainability: As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community. Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.

What we will do for you:

• Competitive basic salary
• Bonus
• Product allowance
• An enviable staff discount and exclusive access to staff sales
• Extra day off for your birthday
• Pension Contributions & Life Assurance
• Training and development opportunities
• x2 paid volunteering days per year
• Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

This is for a 12-hour position, and you must be available to work weekends. Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.