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- Tasks: Create memorable experiences for customers while showcasing your passion for fashion.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability and quality.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and wellness support.
- Why this job: Be part of a team that values creativity, curiosity, and community spirit.
- Qualifications: Customer-focused with a love for fashion and eagerness to learn.
- Other info: Embrace a culture of inclusivity and sustainability while growing your career.
The predicted salary is between 30000 - 42000 £ per year.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.
Sustainability has been part of the Mulberry ethos since the brand\’s inception, in recognition of our purpose‑driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
At Mulberry our Sales Assistants are called \’Experience Experts\’, and it\’s because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you to strive to be an expert within your field and a key contributor to Mulberry.
What we need from you:
You will always be customer focused:
- You will create a welcoming and fun environment for your customers and team.
- You will be committed to delivering an engaging and memorable customer experience in your store.
- You will develop and maintain key customer relationships using instore CRM tools to support you.
- You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.
You will be responsible:
- You will be curious about the business and willing to share your ideas.
- You will enjoy working as part of a team and nurture relationships with your colleagues.
- You will deliver operational excellence showing respect and consideration for people, product and your environment.
You are:
- Engaging
- Agile
- Curious
- In love with fashion!
Culture:
- Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community‑oriented spirit.
- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open‑minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
- Act as an ambassador for Mulberry and communicate positively about the brand.
Sustainability:
- As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.
- Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions – internally and externally.
What we will do for you:
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Extra day off for your birthday
- Pension Contributions & Life Assurance
- Training and development opportunities
- 2 paid volunteering days per year
- Access to Help@Hand – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
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Sales Assistant Oxford St, London Permanent Full-Time employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant Oxford St, London Permanent Full-Time
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Mulberry's history, values, and products. This will not only help you stand out in interviews but also show your genuine interest in becoming an 'Experience Expert'.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events where Mulberry is involved. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 3
Practice your storytelling skills! Since you'll be creating memorable experiences for customers, think of ways to weave engaging narratives around the products. This will help you shine during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Mulberry team.
We think you need these skills to ace Sales Assistant Oxford St, London Permanent Full-Time
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Share why you’re excited about the role and how you connect with Mulberry's values. We want to see your personality and enthusiasm!
Tailor Your Experience: Make sure to highlight any relevant experience that aligns with being an 'Experience Expert'. Use examples that showcase your customer service skills and how you've created memorable experiences in the past. We love a good story!
Be Authentic: Don’t be afraid to be yourself in your application. We value honesty and openness, so share your unique perspective and ideas. This is your chance to show us how you can contribute to our community-oriented spirit!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Let’s get you on board!
How to prepare for a job interview at Mulberry
✨Know Your Brand
Before the interview, dive deep into Mulberry's history, values, and sustainability efforts. Familiarise yourself with their products and the 'Mulberry Spirit'. This will not only show your genuine interest but also help you connect your personal values with theirs.
✨Customer Experience Focus
Prepare to discuss how you would create memorable experiences for customers. Think of examples from your past where you went above and beyond for a customer. Highlight your storytelling skills and how they can enhance customer relationships.
✨Show Your Curiosity
Mulberry values curiosity, so come ready with questions about the brand, its products, and its community initiatives. This demonstrates your eagerness to learn and grow within the company, aligning with their ethos of continuous development.
✨Embrace Team Spirit
Be prepared to talk about your teamwork experiences. Share how you've nurtured relationships with colleagues in previous roles and how you plan to contribute positively to the team at Mulberry. Highlighting your collaborative nature will resonate well with their community-oriented culture.