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- Tasks: Create memorable experiences for customers while showcasing your product knowledge.
- Company: Join Mulberry, the UK's largest luxury leather goods maker with a focus on sustainability.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and extra day off for your birthday.
- Why this job: Be part of a purpose-driven brand committed to people and the planet.
- Qualifications: Customer-focused, engaging, curious, and passionate about fashion.
- Other info: Mulberry values diversity and offers support for all applicants.
Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.
Sustainability has been part of the Mulberry ethos since the brand\’s inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team.
At Mulberry our Sales Assistants are called \’Experience Experts\’, and it\’s because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you to strive to be an expert within your field and a key contributor to Mulberry.
What we need from you:
You will always be customer focused:
– You will create a welcoming and fun environment for your customers and team.
– You will be committed to delivering an engaging and memorable customer experience in your store.
– You will develop and maintain key customer relationships using instore CRM tools to support you.
– You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.
You will be responsible:
– You will be curious about the business and willing to share your ideas.
– You will enjoy working as part of a team and nurture relationships with your colleagues.
– You will deliver operational excellence showing respect and consideration for people, product and your environment.
You will be be environmentally conscious:
-As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.
-You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
You are:
– Engaging
– Agile
– Curious
– In love with fashion!
What we will do for you:
– Competitive basic salary
– Bonus
– Product allowance
– An enviable staff discount and exclusive access to staff sales
– Extra day off for your birthday
– Pension Contributions & Life Assurance
– Training and development opportunities
– x2 paid volunteering days per year
– Access to Help@Hand – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
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Sales Assistant Covent Garden, London Permanent Part-Time employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant Covent Garden, London Permanent Part-Time
✨Tip Number 1
Familiarise yourself with Mulberry's brand values and sustainability efforts. Understanding their commitment to responsible craft and B Corp Certification will help you align your answers during the interview, showcasing that you share their ethos.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've created memorable experiences for customers, as this role heavily focuses on delivering exceptional service.
✨Tip Number 3
Show your passion for fashion and knowledge of luxury goods. Being able to talk about current trends or Mulberry products will demonstrate your enthusiasm and readiness to engage with customers effectively.
✨Tip Number 4
Be ready to discuss how you can contribute to a positive team environment. Highlight your teamwork skills and any previous experiences where you've collaborated successfully with colleagues to achieve common goals.
We think you need these skills to ace Sales Assistant Covent Garden, London Permanent Part-Time
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Mulberry's history, values, and commitment to sustainability. This will help you align your application with their ethos and demonstrate your passion for the brand.
Highlight Customer Focus: Emphasise your customer service skills in your CV and cover letter. Provide examples of how you've created memorable experiences for customers in previous roles, showcasing your ability to engage and build relationships.
Showcase Teamwork and Curiosity: Mention your experience working in teams and your willingness to learn. Highlight any instances where you've contributed ideas or improvements in a team setting, as this aligns with the role's requirements.
Tailor Your Application: Customise your CV and cover letter specifically for the Sales Assistant position at Mulberry. Use keywords from the job description, such as 'engaging', 'agile', and 'environmentally conscious', to make your application stand out.
How to prepare for a job interview at Mulberry
✨Show Your Passion for Fashion
Make sure to express your love for fashion during the interview. Share your personal experiences with the brand and how you connect with its values, especially regarding sustainability and luxury craftsmanship.
✨Demonstrate Customer Focus
Prepare examples of how you've created memorable customer experiences in previous roles. Highlight your ability to engage with customers and build lasting relationships, as this is crucial for the 'Experience Expert' role.
✨Be Curious and Open to Learning
Show your eagerness to learn about Mulberry's products, brand history, and sustainability practices. Ask insightful questions during the interview to demonstrate your curiosity and commitment to personal development.
✨Emphasise Teamwork and Collaboration
Discuss your experience working in teams and how you contribute to a positive work environment. Mention any specific instances where you supported colleagues or collaborated on projects to achieve common goals.
