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- Tasks: Create memorable experiences for customers and nurture lasting relationships.
- Company: Join Mulberry, a sustainable British lifestyle brand with a rich heritage.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and wellness support.
- Why this job: Be part of a purpose-driven team making a positive impact on people and the planet.
- Qualifications: Passion for fashion, customer focus, and eagerness to learn.
- Other info: Embrace a dynamic culture that values diversity and sustainability.
The predicted salary is between 24000 - 36000 £ per year.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception; in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
At Mulberry our Sales Assistants are called 'Experience Experts', and it’s because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you strive to be an expert within your field and a key contributor to Mulberry.
What we need from you:
- Customer focus: You will create a welcoming and fun environment for your customers and team. You will be committed to delivering an engaging and memorable customer experience in your store. You will develop and maintain key customer relationships using instore CRM tools to support you. You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.
Responsibilities:
- You will be curious about the business and willing to share your ideas.
- You will enjoy working as part of a team and nurture relationships with your colleagues.
- You will deliver operational excellence showing respect and consideration for people, product and your environment.
About you:
- Engaging
- Agile
- Curious
- In love with fashion!
Culture:
- Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
- Act as an ambassador for Mulberry and communicate positively about the brand.
Sustainability:
- As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.
- Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included.
- Champion equity, empathy, and understanding in all interactions - internally and externally.
What we will do for you:
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Extra day off for your birthday
- Pension Contributions & Life Assurance
- Training and development opportunities
- x2 paid volunteering days per year
- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
Sales Assistant (12 h) Battersea, London Permanent Full-Time employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant (12 h) Battersea, London Permanent Full-Time
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Mulberry's history, values, and sustainability efforts. This will not only impress them but also help you connect your passion for fashion with their ethos.
✨Tip Number 2
Practice your storytelling skills! As an Experience Expert, you'll need to create memorable moments for customers. Think of examples from your past where you've gone above and beyond for someone – this will show your customer focus in action.
✨Tip Number 3
Show your curiosity! During the interview, ask questions about the team culture and how they incorporate sustainability into daily operations. This demonstrates your eagerness to learn and grow within the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Mulberry family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sales Assistant (12 h) Battersea, London Permanent Full-Time
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Share any experiences or stories that highlight your enthusiasm for the industry and how it aligns with Mulberry's values.
Be Customer-Centric: Remember, at Mulberry, creating memorable customer experiences is key. In your application, mention specific examples of how you've gone above and beyond for customers in the past. This will show us you understand the importance of customer focus.
Highlight Your Team Spirit: We value teamwork at Mulberry, so make sure to include instances where you've collaborated effectively with others. Whether it's in a previous job or a group project, showing that you can nurture relationships with colleagues will set you apart.
Embrace Sustainability: As a B Corp, sustainability is at the heart of what we do. In your application, discuss how you incorporate environmentally friendly practices in your life or work. This will demonstrate that you share our commitment to making a positive impact.
How to prepare for a job interview at Mulberry
✨Know Your Brand
Before the interview, dive deep into Mulberry's history, values, and sustainability efforts. Familiarise yourself with their products and the 'Mulberry Spirit'. This will not only show your genuine interest but also help you connect your personal values with theirs.
✨Customer Experience Focus
Prepare to discuss how you would create memorable experiences for customers. Think of examples from your past where you went above and beyond in customer service. Highlight your ability to build relationships and use storytelling to engage customers.
✨Show Your Curiosity
Mulberry values curiosity, so come ready with questions about the brand, its products, and the role. This shows you're eager to learn and grow within the company. Ask about their Made to Last strategy or how they incorporate sustainability into daily operations.
✨Embrace Team Spirit
Since teamwork is crucial at Mulberry, be prepared to share experiences where you collaborated effectively with others. Emphasise your ability to nurture relationships with colleagues and contribute positively to a team environment.