Receptionist & Facilities Coordinator

Scope of the Role

Support the smooth running of Mulberry’s London office location, managing a variety of administrative tasks, and ensuring that day to day operations are efficient and effective.

Duties & Responsibilities

• Provide general reception administrative duties including answering calls and meeting and greeting visitors both internal and external.
• Act at the lead Travel co‑ordinator for the business with support from the Property & Facilities Co‑ordinator (Rookery).

Plan and manage business travel and accommodation arrangements for KCS, Retail and Global team members.

Collaborating with Finance and external providers (such as Click Travel) to drive continuous process and financial improvements.

• Support office events, communications, and internal engagement activities, liaising with the relevant stakeholders / project owners.
• Support with projects including preparation and compilation of presentations if required.
• Arrange meetings as requested including meeting room bookings and room set up, organising any refreshments, lunches as required, liaising with the Facilities Manager and external caterers.
• Monitor and order office supplies.
• Support the Facilities Manager with various administrative, facilities and H&S related tasks.
• Have a good knowledge of the businesses strategy and contacts to deal efficiently with or refer enquiries (both external and internal) in a discreet and highly professional manner.
• Provide holiday cover for Property & Facilities Co‑ordinator (Rookery).
• Collaborate with Somerset counterpart to provide holiday cover for the EA to Executive Committee.
• Support with any relevant ad hoc requests.

Culture

• Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community‑oriented spirit.
• Support Mulberry to deliver an inclusive culture, through behaving in a way that is open‑minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
• Act as an ambassador for Mulberry and communicate positively about the brand.

Sustainability

• As a certified B Corp, we are committed to using business as a force for good.

You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.

• Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included.

Champion equity, empathy, and understanding in all interactions - internally and externally.

Skills & Knowledge

• Ability to communicate (verbally and in writing) with people at all levels maintaining the strictest confidentiality and security of conversations, documentation and files at all times.
• Experienced Microsoft Office user (Outlook, Excel, Power Point).
• Highly developed organisational skills, attention to detail and ability to multitask.
• Ability to use initiative and remain calm under pressure.
• Ability to prioritise and meet deadlines.
• Ability to offer discretion and confidentiality at all times is essential.
• Self‑motivated, proactive and highly flexible.

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent.

All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.

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