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- Tasks: Create memorable customer experiences and build lasting relationships in a vibrant retail environment.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability and quality.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and wellness support.
- Why this job: Be part of a purpose-driven team making a positive impact on people and the planet.
- Qualifications: Passion for fashion, customer-focused, and eager to learn.
- Other info: Embrace a dynamic culture that values diversity and community spirit.
The predicted salary is between 13 - 16 £ per hour.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception; in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
At Mulberry, our Sales Assistants are called 'Experience Experts', and it’s because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long-lasting relationships with your customer. You will be open to learning and developing yourself as you strive to be an expert within your field and a key contributor to Mulberry.
What we need from you:
- Customer focus: You will create a welcoming and fun environment for your customers and team. You will be committed to delivering an engaging and memorable customer experience in your store. You will develop and maintain key customer relationships using in-store CRM tools to support you. You will be keen to learn and expand your knowledge on our product, brand, services, and local events to enhance the customer's experience.
Responsibilities:
- You will be curious about the business and willing to share your ideas.
- You will enjoy working as part of a team and nurture relationships with your colleagues.
- You will deliver operational excellence showing respect and consideration for people, product, and your environment.
About you:
- Engaging
- Agile
- Curious
- In love with fashion!
Culture:
- Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
- Act as an ambassador for Mulberry and communicate positively about the brand.
Sustainability:
- As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.
- Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included.
- Champion equity, empathy, and understanding in all interactions - internally and externally.
What we will do for you:
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Extra day off for your birthday
- Pension Contributions & Life Assurance
- Training and development opportunities
- x2 paid volunteering days per year
- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
Experience Expert (20 hour) Milton Keynes Permanent Full-Time employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Expert (20 hour) Milton Keynes Permanent Full-Time
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Mulberry's history, values, and products. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a true Experience Expert.
✨Tip Number 2
Practice your storytelling skills! Think about how you can create memorable experiences for customers. Share examples from your past where you've gone above and beyond to engage with customers – this will show you're ready to embrace the role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn or at local events. They can provide insider tips and might even put in a good word for you. Plus, it shows your commitment to being part of the Mulberry community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Mulberry team and are keen to contribute to our sustainability goals.
We think you need these skills to ace Experience Expert (20 hour) Milton Keynes Permanent Full-Time
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Share why you’re excited about the role of Experience Expert and how you connect with Mulberry's values. We want to see your personality and enthusiasm!
Highlight Customer Experience Skills: Make sure to emphasise your customer service skills in your application. Talk about any previous experiences where you created memorable moments for customers. We’re all about delivering engaging experiences, so show us how you can contribute!
Be Curious and Open-Minded: We value curiosity, so don’t hesitate to mention your eagerness to learn and grow. Discuss how you stay updated on fashion trends or how you’ve embraced new ideas in past roles. This shows us you’re ready to be an expert in your field!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen to join the Mulberry family!
How to prepare for a job interview at Mulberry
✨Know Your Mulberry
Before the interview, dive deep into Mulberry's history, values, and sustainability efforts. Familiarise yourself with their B Corp Certification and how it shapes their business practices. This knowledge will not only impress your interviewers but also show that you share their commitment to quality and sustainability.
✨Showcase Your Customer Focus
Prepare examples of how you've created memorable customer experiences in the past. Think about times when you went above and beyond to engage with customers or resolve issues. Highlighting your customer-centric approach will resonate well with the role of an Experience Expert.
✨Embrace Team Spirit
Mulberry values teamwork, so be ready to discuss how you collaborate with colleagues. Share stories that demonstrate your ability to nurture relationships and contribute positively to a team environment. This will show that you're not just a lone wolf but someone who thrives in a community-oriented setting.
✨Be Curious and Open-Minded
Express your eagerness to learn and grow within the role. Prepare questions about the brand, products, and local events that could enhance customer experiences. This curiosity will reflect your passion for the fashion industry and your desire to become an expert at Mulberry.
