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For Companies At a Glance
- Tasks: Assist the Market Support Team with stock allocation and customer support tasks.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability and quality since 1971.
- Benefits: Enjoy a part-time role with flexible hours and a supportive work environment.
- Why this job: Be part of a brand that values sustainability and inclusivity while gaining valuable experience.
- Qualifications: Passion for customer service, strong computer skills, and a willingness to learn are essential.
- Other info: Mulberry is an equal opportunities employer, promoting diversity and inclusion in the workplace.
Overview
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.
Sustainability has been part of the Mulberry ethos since the brand\’s inception. In 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
SCOPE OF ROLE
As a Market Support Assistant, you will support the Market Support Team and help oversee the stock allocation and distribution to our customers.
DUTIES & RESPONSIBILITIES
Market Support
- Supporting team members on a day-to-day basis, including order entry, Stock checks, Transfers
- Produce reports both on a regular basis and ad hoc as requested
- General administration and answering general email enquiries
- Producing necessary paperwork to ensure internal and external customers are kept fully up to date
- Develop a good knowledge of the product collection
- Producing necessary paperwork to ensure internal and external customers are kept fully up to date
- Liaising with senior members of the team, ensuring information is kept consistently up to date
- Any other ad-hoc administrative tasks as requested
Brand
- Understand and demonstrate the Mulberry employee values and behaviours: Be Bold, Be Imaginative, Be Open, Be Responsible.
- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions and experiences may not always be shared by your colleagues.
- Act as an ambassador for Mulberry and communicate positively about the brand.
Culture
- Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
- Act as an ambassador for Mulberry and communicate positively about the brand.
Sustainability
- As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promote a greener, more sustainable future.
- Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
SKILLS AND KNOWLEDGE REQUIRED
- A passion to provide excellent Customer Service
- Advanced computer skills – particularly Outlook and Excel
- Capability to keep calm under pressure, retaining a friendly and professional manner
- Good communication skills
- Willingness to learn
- Excellent Administrative skills and attention to detail
- Proactive and self-motivated
- Effective time management and ability to prioritise tasks
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
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Market Support Assistant Rookery Factory, Chilcompton Temporary Part-Time employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Market Support Assistant Rookery Factory, Chilcompton Temporary Part-Time
✨Tip Number 1
Familiarise yourself with Mulberry's brand values and sustainability efforts. Understanding their commitment to being a B Corp certified company will help you align your responses during the interview, showcasing that you share their ethos.
✨Tip Number 2
Brush up on your Excel skills, as advanced computer skills are crucial for this role. Consider doing a quick online course or tutorial to ensure you're comfortable with data entry and report generation.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Being able to articulate your experiences will demonstrate your passion for customer satisfaction, which is key for the Market Support Assistant position.
✨Tip Number 4
Practice your communication skills by engaging in mock interviews or discussions with friends. This will help you convey your thoughts clearly and confidently, which is essential for liaising with team members and customers.
We think you need these skills to ace Market Support Assistant Rookery Factory, Chilcompton Temporary Part-Time
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Mulberry's values and ethos. Familiarise yourself with their commitment to sustainability and customer service, as this will help you align your application with their expectations.
Tailor Your CV: Make sure your CV highlights relevant experience, particularly in customer service and administration. Emphasise any skills related to stock management or report production, as these are key responsibilities for the Market Support Assistant role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the brand and its values. Mention specific examples of how you embody the qualities they seek, such as being proactive, detail-oriented, and capable of working under pressure.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Mulberry
✨Understand Mulberry's Values
Before your interview, take some time to familiarise yourself with Mulberry's core values: Be Bold, Be Imaginative, Be Open, and Be Responsible. Demonstrating an understanding of these values during your interview will show that you align with the company's ethos and are a good cultural fit.
✨Showcase Your Customer Service Skills
As a Market Support Assistant, excellent customer service is key. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. This will highlight your ability to provide top-notch support in a fast-paced environment.
✨Highlight Your Administrative Abilities
Given the role's focus on administration, be ready to discuss your organisational skills and attention to detail. Mention any experience you have with order entry, stock checks, or report production, as these are crucial tasks for the position.
✨Demonstrate Your Commitment to Sustainability
Mulberry is proud of its B Corp Certification and commitment to sustainability. Be prepared to discuss how you can contribute to environmentally responsible practices in your role. Sharing your passion for sustainability will resonate well with the interviewers.
