At a Glance
- Tasks: Support and grow wholesale accounts while delivering exceptional customer experiences.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability and quality.
- Benefits: Be part of a dynamic team with opportunities for personal and professional growth.
- Other info: Embrace diversity and inclusivity in a supportive work environment.
- Why this job: Make a real impact in the fashion industry while promoting sustainability and community values.
- Qualifications: Experience in fashion, strong communication skills, and proficiency in Microsoft Excel.
The predicted salary is between 36000 - 44000 £ per year.
Born in 1971, the roots of Mulberry are in Somerset, England.
For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.
Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.
To do this our people are honest, dynamic, and community spirited.
If these are values you share, we would love you to join our team.
The Role
As Wholesale Assistant you will support and assist the team to oversee, maintain and grow both existing and new wholesale accounts globally.
Delivering outstanding day-to-day customer management and experience.
Duties & Responsibilities
- Support to manage, nurture, and build relationships with accounts.
- Deliver outstanding day-to-day client management and experience.
- Handling day-to-day queries, orders and top up processing, weekly ST reports, brand/staff training and order confirmations.
- Processing orders on Nuorder platform during sales campaign, ensuring that confirmations are shared with clients in a timely manner, to achieve the books close dates.
- Support to execute seasonal sales campaigns in London and Paris – organising showroom set-ups, managing the creation of line sheets in Nu order and processing order forms.
- Hosting in person wholesale appointments to introduce the collection to buyers in order to build and place orders.
- Oversee wholesale shipments, ensuring shipments are processed within any agreed delivery dates, taking corrective action as necessary and to communicate any delays or issues with orders to the relevant clients in a timely manner.
- Share and monitor pricing, markdowns and commercial actions to be aligned with Mulberry guideline policy in customer online platform and in stores.
- Monitor customer websites and social media that should be in line with online selling quality standards.
- Providing customer with marketing materials to support their use of social media.
- Report weekly, monthly, seasonally, and annually to line manager on sales, business performance and new opportunities.
- Ask and analyse sell-through and account performance.
Culture
- Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
- Act as an ambassador for Mulberry and communicate positively about the brand.
Sustainability
- As a certified B Corp, we are committed to using business as a force for good.
You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our
Made to Last strategy across Climate, Circularity, and Community.
- Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included.
Champion equity, empathy, and understanding in all interactions - internally and externally.
Skills & Knowledge
- In-house fashion brand experience essential.
- Excellent communication skills.
- Analytical and numerical skills with attention to detail.
- Good Microsoft Office knowledge - Excel essential.
- Experience using Nu order advantageous.
- An excellent brand ambassador with great product/brand knowledge when representing Mulberry during international and domestic showrooms and events.
- Fluent in English, additional languages are advantage
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent.
All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.
If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at
[email protected] .
Wholesale Assistant in London employer: Mulberry
Mulberry is an exceptional employer that values its employees by fostering a supportive and inclusive work culture. With a focus on personal development, we offer numerous growth opportunities within the luxury retail sector, all while providing a flexible part-time schedule that allows for a healthy work-life balance. Join us in our UK location to be part of a passionate team dedicated to delivering outstanding customer service to our esteemed clients.
StudySmarter Expert Advice🤫
We think this is how you could land Wholesale Assistant in London
✨Get to Know the Industry Events
Dive into wholesale distribution trade shows and local industry meet-ups. These events are gold mines for networking and can even lead to job leads. Plus, getting face time with companies like Mulberry can make you stand out!
✨Connect with Industry Professionals
Join online forums and communities specific to wholesale distribution. Places like LinkedIn groups or industry-specific Slack channels can put you in touch with insiders who know about the latest job openings at companies like Mulberry before they even get posted.
✨Tailor Your Approach to Distribution Roles
When you apply for full-time roles, make sure your interactions highlight your understanding of supply chain management and logistics. Companies like Mulberry want to see that you get the bigger picture and can contribute to their efficiency!
✨Follow Up Like a Pro
After you've sent in your application, don't be shy! Follow up with a brief message to express your enthusiasm for the role. This not only shows initiative but keeps your name fresh in the minds of recruiters at Mulberry.
We think you need these skills to ace Wholesale Assistant in London
Some tips for your application 🫡
Show Your Distribution Know-How:For a role in wholesale distribution, it’s crucial to highlight any experience you have with supply chain management or logistics. Make sure to detail any relevant projects or roles on your CV that show you understand how products move from point A to point B efficiently.
Quantify Your Achievements:When crafting your CV, don’t just list tasks; instead, focus on achievements that can be quantified. For example, mention how you increased delivery efficiency by a percentage or managed a specific number of vendors. Numbers stand out and prove you can make a difference at Mulberry.
Tailored Cover Letter Approach:In your cover letter, express why you're passionate about wholesale distribution and what excites you about the specific challenges at Mulberry. Show us you’ve done some research on the company, and mention any values or initiatives they have that resonate with you.
Highlight Team Collaboration Skills:Since wholesale distribution often requires working closely with teams, emphasise your teamwork skills in your application. Include examples of how you’ve successfully collaborated with colleagues, suppliers, or stakeholders to improve operations or resolve issues.
How to prepare for a job interview at Mulberry
✨Showcase Your Analytical Skills
In the wholesale distribution sector, being able to analyse market trends and inventory data is key. Be ready to discuss how you've tackled inventory management issues or implemented solutions that improved efficiency; this will show Mulberry that you can handle the analytical side of the role.
✨Know Your Logistics Inside Out
Since logistics play a massive part in wholesale distribution, it's vital to familiarise yourself with the tools and software used in the industry, like ERP systems or supply chain management platforms. Mention any experience you have with these tools during the interview to impress Mulberry.
✨Prepare for Scenario-Based Questions
Expect questions that revolve around real-life situations in wholesale distribution, such as how you'd handle supply chain disruptions or manage relationships with suppliers. Practice articulating your thought process and decision-making strategies on these topics to demonstrate your problem-solving skills.
✨Highlight Your Long-Term Potential
As you're applying for a full-time role, Mulberry will want to see your commitment to growing within the organisation. Be ready to discuss your career aspirations and how this role aligns with your goals, emphasising that you are in it for the long haul!
