At a Glance
- Tasks: Drive full-price growth and enhance customer experience across UK channels.
- Company: Join Mulberry, a sustainable British lifestyle brand with a rich heritage.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on sustainability and community spirit.
- Why this job: Be part of a purpose-driven team making a positive impact on people and the planet.
- Qualifications: Experience in buying and merchandising, with strong analytical and communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Born in 1971, the roots of Mulberry are in Somerset, England.
For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.
Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.
To do this our people are honest, dynamic, and community spirited.
If these are values you share, we would love you to join our team.
The Role
Reporting to the Head of Merchandising (UK & EU), with a dotted line to the Director of Retail (UK & EU), this position will be focused on driving full-price growth within our UK market.
This role will also be pivotal in ensuring a seamless customer experience across all full price channels and contributing to an increase in store and online performance and profitability.
This is a 12 month contract.
Duties and Responsibilities
- Buying and Merchandising
- Collaborate with Digital, Retail and central Buying and Merchandising teams to optimise inventory management, pricing strategies, and promotional activities for the UK market.
- Carry out quarterly seasonal buying for UK Mulberry stores and concession partners, to meet business plan and goals, aligning to OTB.
- Seasonal forecasting of Core products, ensuring repeat orders are placed to achieve sales plan and meet core availability targets.
- Support the Head of Merchandising on seasonal and yearly budgeting and reforecasting process, including the MD strategy, sales targets and margins for UK stores.
- With the support of the Assistant Merchandiser, responsible for UK Full Price stock management including allocation, consolidation, raising orders, IDS review across New, Seasonal and Core FP products.
- Oversee product launches for the UK FP market aligned to the central B&M Product launches guidelines and digital trading calendar.
- Performance Monitoring and Trade
- Weekly review of performance and KPI’s, managing the team to react and drive trade.
- Set and monitor key performance indicators (KPIs) to track success, sell through reports, weeks cover, inventory turnover, stock to sales ratio for your market.
- Present merchandising updates in weekly trade meetings with retail and digital teams, sharing insightful analysis and clear actions.
- Provide regular reports and updates to the wider business, including senior management, on performance and progress.
- Challenge and improve processes and reporting.
- Omnichannel Distribution
- Drive the integration of online and offline channels to create a cohesive, seamless customer experience.
- Oversee the UK Full-Price Merchandising team to ensure optimal product placement and presentation across all channels, ensuring the right balance between Mulberry owned and third-party concessions.
- Optimise product categories across network, ensuring stock availability targets are met.
- Complete regular store visits and build strong relationships with area managers and store managers to improve area’s performance.
- Partner closely with Retail and central B&M teams on any new store openings, responsible for the product assortment and opening allocation.
- Market Analysis
- Monitor sales performance through both quantitative analyses and qualitative feedback.
- Undertake detailed analyses to understand business opportunities and risks.
- Conduct regular market research and analysis to identify trends, opportunities, and competitive landscape including pricing feedback.
- Utilise data-driven insights to inform buying decisions and merchandising strategies for your market.
- Collaboration
- Build and maintain strong relationships with concession partners through regular trade calls and seasonal buy appointments.
- Collaborate with key internal stakeholders: Digital Trading and Marketing, Retail, B&M, VM, Finance and Logistics.
- Team
- Lead, mentor, and develop a high-performing UK merchandising team.
- Have a collaborative and open working style, empowering your team
- Lead the team to deliver quality, timeliness, and accuracy of all merchandising packs
- Foster a collaborative and innovative work environment that encourages continuous improvement.
- Culture
- Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
- Act as an ambassador for Mulberry and communicate positively about the brand.
- Sustainability
- As a certified B Corp, we are committed to using business as a force for good.
You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.
- Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included.
Champion equity, empathy, and understanding in all interactions - internally and externally.
Skills and Experience Required
- Previous Buying and Merchandising experience at Merchandiser level.
- Extensive knowledge of the UK Retail and Digital landscape.
- Ability to work autonomously with an entrepreneurial spirit and creative flair.
- A proven track record of driving commercial performance and profitability.
- Excellent communication and presentation skills.
- Analytical with an ability to digest and distil data into actionable insights.
- Personable and engaging with an ability to develop high functioning relationships with key stakeholders.
- Knowledge of Prima and Business Objects desirable but not essential.
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent.
All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.
If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at
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StudySmarter Expert Advice🤫
We think this is how you could land Merchandiser Kensington Office, London Temporary Full-Time
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Merchandiser Kensington Office, London Temporary Full-Time
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Mulberry:Don’t forget to personalise your application for Mulberry! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Mulberry
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Mulberry offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Mulberry and contribute positively during your temporary stint.
