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- Tasks: Create memorable experiences for customers while showcasing your product knowledge.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability and quality.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and extra day off for your birthday.
- Why this job: Be part of a purpose-driven team that values creativity, learning, and environmental responsibility.
- Qualifications: Customer-focused, engaging, curious, and passionate about fashion.
- Other info: Mulberry promotes equity and offers training, development, and wellbeing services.
The predicted salary is between 28800 - 43200 £ per year.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.
Sustainability has been part of the Mulberry ethos since the brand\’s inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team.
At Mulberry our Sales Assistants are called \’Experience Experts\’, and it\’s because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you to strive to be an expert within your field and a key contributor to Mulberry.
What we need from you:
You will always be customer focused:
– You will create a welcoming and fun environment for your customers and team.
– You will be committed to delivering an engaging and memorable customer experience in your store.
– You will develop and maintain key customer relationships using instore CRM tools to support you.
– You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.
You will be responsible:
– You will be curious about the business and willing to share your ideas.
– You will enjoy working as part of a team and nurture relationships with your colleagues.
– You will deliver operational excellence showing respect and consideration for people, product and your environment.
You will be be environmentally conscious:
-As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.
-You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
You are:
– Engaging
– Agile
– Curious
– In love with fashion!
What we will do for you:
– Competitive basic salary
– Bonus
– Product allowance
– An enviable staff discount and exclusive access to staff sales
– Extra day off for your birthday
– Pension Contributions & Life Assurance
– Training and development opportunities
– x2 paid volunteering days per year
– Access to – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at
#J-18808-Ljbffr
Experience Expert Selfridges, London Permanent Full-Time employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Expert Selfridges, London Permanent Full-Time
✨Tip Number 1
Familiarise yourself with Mulberry's brand values and sustainability efforts. Being able to discuss how you align with their commitment to environmental responsibility will show your genuine interest in the company.
✨Tip Number 2
Prepare to demonstrate your customer service skills through role-playing scenarios. Think about how you would create memorable experiences for customers and be ready to share specific examples during your interview.
✨Tip Number 3
Research the latest trends in fashion and how they relate to Mulberry's products. This knowledge will help you engage in meaningful conversations with both customers and interviewers, showcasing your passion for the industry.
✨Tip Number 4
Network with current or former employees of Mulberry if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Experience Expert Selfridges, London Permanent Full-Time
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Mulberry's history, values, and commitment to sustainability. This will help you align your application with their ethos and demonstrate your passion for the brand.
Tailor Your CV: Highlight relevant experience that showcases your customer service skills and ability to create memorable experiences. Use specific examples that reflect the qualities they are looking for, such as being engaging, agile, and curious.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for fashion and your alignment with Mulberry's values. Mention how you can contribute to their mission of promoting sustainability and customer engagement.
Showcase Your Knowledge: In your application, mention any knowledge you have about Mulberry's products, services, and local events. This shows your commitment to learning and your readiness to enhance the customer experience.
How to prepare for a job interview at Mulberry
✨Show Your Passion for Fashion
Make sure to express your love for fashion during the interview. Share personal experiences or stories that highlight your enthusiasm for the industry and how it aligns with Mulberry's values.
✨Demonstrate Customer Focus
Prepare examples of how you've created memorable customer experiences in previous roles. Highlight your ability to engage with customers and build lasting relationships, as this is crucial for the Experience Expert role.
✨Emphasise Sustainability Awareness
Since Mulberry is a certified B Corp, it's important to show your understanding of sustainability. Discuss any relevant experiences or ideas you have about promoting environmentally responsible practices in retail.
✨Be Curious and Open to Learning
Convey your eagerness to learn and develop within the role. Share instances where you've taken the initiative to expand your knowledge, whether about products, brands, or customer service techniques.
