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- Tasks: Lead a passionate team to deliver exceptional customer experiences in a vibrant retail environment.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability and quality.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and opportunities for personal development.
- Why this job: Be part of a purpose-driven brand that values creativity, collaboration, and community.
- Qualifications: Passion for fashion, strong leadership skills, and a commitment to customer service.
- Other info: Embrace a culture of inclusivity and sustainability while growing your career.
The predicted salary is between 28800 - 43200 £ per year.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception; in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
At Mulberry our Supervisors are called 'Team Leads' because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor at Mulberry.
What we need from you:
- You will always be customer focused: You will create a welcoming and fun environment for your customers and team. You will be committed to delivering an engaging and memorable customer experience in your store and inspire your colleagues to also. You will develop and maintain key customer relationships using in store CRM tools to support you and your colleagues. You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.
- You will help to develop the best team: You will support in creating a high performing team where every person is valued and feels a sense of belonging. You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration. You will create a culture that embraces feedback; give praise, share successes, coach and challenge.
- You will be responsible: You will be curious about the business and willing to share your ideas. You will enjoy working as part of a team and nurture relationships with your colleagues. You will deliver operational excellence showing respect and consideration for people, product and your environment.
You are:
- Inspiring
- Engaging
- Agile
- Perceptive
- A natural Coach
- In love with fashion!
Culture:
Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit. Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues. Act as an ambassador for Mulberry and communicate positively about the brand.
Sustainability:
As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community. Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.
What we will do for you:
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Pension Contributions & Life Assurance
- Training and opportunities to develop
- x2 paid volunteering days per year
- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
Supervisor Cheshire Oaks, UK Permanent Full-Time in Ellesmere Port employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor Cheshire Oaks, UK Permanent Full-Time in Ellesmere Port
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Mulberry's values, products, and sustainability efforts. This will not only help you stand out in interviews but also show your genuine interest in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service and team leadership. Think about how you can demonstrate your passion for people and your ability to create an engaging environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Mulberry family. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Supervisor Cheshire Oaks, UK Permanent Full-Time in Ellesmere Port
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for fashion and customer service shine through. We want to see how you connect with our values and how you can inspire others in the role of Team Lead.
Be Authentic: Don’t be afraid to show your personality! We’re looking for someone who is engaging and relatable. Share your experiences and how they’ve shaped your approach to teamwork and customer interactions.
Highlight Your Skills: Make sure to showcase any relevant skills or experiences that align with the job description. Whether it’s your knack for building relationships or your operational excellence, we want to know what makes you a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mulberry
✨Know the Brand Inside Out
Before your interview, dive deep into Mulberry's history, values, and sustainability efforts. Familiarise yourself with their products and recent initiatives, especially their B Corp Certification. This knowledge will show your genuine interest in the brand and help you connect your personal values with theirs.
✨Showcase Your People Skills
As a Team Lead, your ability to inspire and engage others is crucial. Prepare examples of how you've successfully led a team or created a positive environment in previous roles. Highlight your coaching experiences and how you’ve encouraged collaboration and creativity among colleagues.
✨Demonstrate Customer Focus
Mulberry places a strong emphasis on delivering an extraordinary customer experience. Be ready to discuss how you've gone above and beyond for customers in the past. Think of specific instances where you built relationships or used CRM tools to enhance customer interactions.
✨Embrace Feedback and Growth
Talk about your willingness to learn and develop, both personally and as part of a team. Share how you’ve embraced feedback in the past and how it has helped you grow. This aligns perfectly with Mulberry’s culture of valuing diverse perspectives and fostering an inclusive environment.
