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- Tasks: Create memorable experiences for customers and build lasting relationships.
- Company: Join Mulberry, a sustainable British lifestyle brand with a rich heritage.
- Benefits: Enjoy competitive pay, bonuses, staff discounts, and extra perks like birthday leave.
- Other info: Opportunities for personal growth and volunteering days to give back.
- Why this job: Be part of a community-driven team that values honesty and creativity in fashion.
- Qualifications: Passion for fashion and a customer-focused mindset are essential.
The predicted salary is between 27800 - 27800 £ per year.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception; in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
At Mulberry, our Sales Assistants are called 'Experience Experts', and it's because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience and nurture long-lasting relationships with your customer. You will be open to learning and developing yourself as you strive to be an expert within your field and be excited to play your part in our 'Back to the Mulberry Spirit' strategy.
What we need from you:
- You will always be customer focused:
- You will create a welcoming and fun environment for your customers and team.
- You will be committed to delivering an engaging, dynamic and memorable customer experience in your store.
- You will develop and maintain key customer relationships using in-store CRM tools to support you.
- You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
- You will be curious about the business and willing to share your ideas.
- You will have a competitive spirit and a strong desire to succeed.
- You will deliver operational excellence showing respect and consideration for people, product and your environment.
- You will embody our Values in all you do by being honest, dynamic, and community spirited.
- You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
- You will feel inspired to work for a B Corp business, incorporating environmentally and socially responsible practices into your work.
You are:
- Honest
- Dynamic
- Community Spirited
- In love with fashion!
What we will do for you:
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Extra day off for your birthday
- Pension Contributions & Life Assurance
- Training and development opportunities
- x2 paid volunteering days per year
- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
£13.45 - £13.45 an hour. Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [email protected].
Sales Assistant in Edinburgh employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant in Edinburgh
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Mulberry's history, values, and products. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a true 'Experience Expert'.
✨Tip Number 2
Practice your storytelling skills! Think about how you can weave Mulberry's ethos into your personal experiences. Share stories that highlight your customer service skills and how you've created memorable experiences in the past.
✨Tip Number 3
Show your competitive spirit! Be ready to discuss how you've driven performance in previous roles. Bring examples of how you've met or exceeded targets, and be prepared to share your ideas on how to enhance customer engagement at Mulberry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Mulberry family and committed to our values.
We think you need these skills to ace Sales Assistant in Edinburgh
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Share why you’re excited about the role of Experience Expert at Mulberry and how you connect with our brand values.
Be Customer-Focused: Make sure to highlight your customer service skills. Talk about any previous experiences where you created memorable moments for customers, as this is key to being an Experience Expert.
Demonstrate Your Curiosity: We love a curious mind! In your application, mention any ideas you have for improving customer experiences or how you stay updated on fashion trends. This shows you’re eager to contribute to our dynamic team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Mulberry
✨Know Your Mulberry Spirit
Before your interview, dive deep into Mulberry's history and values. Understand what the 'Mulberry Spirit' means and how it reflects in their products and customer interactions. This will help you connect your personal values with the brand during the interview.
✨Showcase Your Customer Focus
Prepare examples of how you've created memorable experiences for customers in the past. Think about times when you went above and beyond to ensure customer satisfaction. This aligns perfectly with the role of an 'Experience Expert' at Mulberry.
✨Be Ready to Share Ideas
Mulberry values curiosity and a competitive spirit. Come prepared with ideas on how you could enhance customer experiences or improve store performance. This shows that you're not just a follower but someone who wants to contribute actively to the team.
✨Embrace Sustainability
Since sustainability is a core part of Mulberry's ethos, be ready to discuss how you incorporate environmentally friendly practices in your daily life. This will demonstrate your alignment with their B Corp values and commitment to caring for people and the planet.