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- Tasks: Lead your store team to deliver exceptional customer experiences and drive business growth.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability and quality since 1971.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, extra birthday leave, and wellness support.
- Why this job: Be part of a purpose-driven brand that values diversity, creativity, and environmental responsibility.
- Qualifications: Experience in leadership, preferably in luxury fashion; passion for fashion is essential.
- Other info: Mulberry promotes equity and offers adjustments for applicants needing support.
The predicted salary is between 36000 - 60000 £ per year.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.
Sustainability has been part of the Mulberry ethos since the brand\’s inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team.
As a Concession Leader at Mulberry you will lead your store and your team to succeed. To do this you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor to Mulberry.
What we need from you:
You will develop the best team:
– You will create a high performing team where diversity is embraced and every person is valued and feels a sense of belonging.
– You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
– You will create a culture that embraces feedback; give praise, share successes, coach and challenge.
You will always be Customer focused:
– You will nurture a welcoming and fun environment for your customers and team.
– You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
– You will develop and maintain key customer relationships using instore CRM tools to support you and your team.
You will be commercially driven:
– You will continually demonstrate a commitment to driving your business.
– You will collaborate and build key relationships to accelerate store growth.
– You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
– You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.
You will be be environmentally conscious:
-As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.
-You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
We will need you to be:
– Inspiring
– Engaging
– Agile
– Perceptive
– An experienced Leader (preferably within luxury fashion but not essential)
– In love with fashion!
What we can do for you:
– Competitive basic salary
– Bonus
– Product allowance
– An enviable staff discount and exclusive access to staff sales
– Extra day off for your birthday
– Pension Contributions & Life Assurance
– Training and development opportunities
– x2 paid volunteering days per year
– Access to Help@Hand – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
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Concession Manager Milton Keynes Permanent Full-Time employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager Milton Keynes Permanent Full-Time
✨Tip Number 1
Familiarise yourself with Mulberry's values and sustainability efforts. Understanding their B Corp Certification and how it influences their operations will help you align your answers during interviews, showcasing your commitment to their ethos.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past. Highlight your ability to create a diverse and high-performing environment, as this is crucial for the Concession Manager role at Mulberry.
✨Tip Number 3
Research the luxury fashion market and be ready to discuss current trends. Demonstrating your market awareness and how you can leverage it to drive sales will set you apart from other candidates.
✨Tip Number 4
Think about ways you can enhance customer experience in a retail setting. Be prepared to share innovative ideas that could contribute to creating a welcoming atmosphere for customers, which is a key focus for Mulberry.
We think you need these skills to ace Concession Manager Milton Keynes Permanent Full-Time
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Mulberry's history, values, and commitment to sustainability. This will help you align your application with their ethos and demonstrate your passion for the brand.
Tailor Your CV: Highlight relevant experience in leadership, customer service, and retail management. Emphasise any previous roles in luxury fashion or similar environments to showcase your suitability for the Concession Manager position.
Craft a Compelling Cover Letter: Use your cover letter to express your enthusiasm for the role and the brand. Discuss how your values align with Mulberry's commitment to sustainability and customer experience, and provide examples of how you've led teams successfully.
Showcase Your Leadership Skills: In your application, provide specific examples of how you've developed high-performing teams, fostered diversity, and created a positive customer environment. This will demonstrate your capability to lead effectively at Mulberry.
How to prepare for a job interview at Mulberry
✨Show Your Passion for Fashion
Make sure to express your love for fashion during the interview. Share personal experiences or insights about the industry that demonstrate your enthusiasm and understanding of current trends, especially in luxury fashion.
✨Emphasise Team Development Skills
Highlight your ability to create a high-performing team. Discuss specific examples where you've fostered diversity, encouraged collaboration, and embraced feedback to drive team success.
✨Demonstrate Customer Focus
Prepare to discuss how you have previously delivered exceptional customer experiences. Use examples that showcase your commitment to nurturing relationships and creating a welcoming environment for both customers and team members.
✨Align with Sustainability Values
Familiarise yourself with Mulberry's sustainability initiatives and B Corp Certification. Be ready to discuss how you can incorporate environmentally responsible practices into your role and contribute to the brand's mission for a greener future.
