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- Tasks: Lead your store and team to deliver an extraordinary customer experience.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability and quality.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, extra day off for your birthday, and wellness support.
- Why this job: Be part of a purpose-driven brand that values creativity, diversity, and environmental responsibility.
- Qualifications: Experience in leadership, preferably in luxury fashion; passion for fashion is essential.
- Other info: Mulberry promotes equity and offers training, development, and volunteering opportunities.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.
Sustainability has been part of the Mulberry ethos since the brand\’s inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
As a Concession Leader at Mulberry you will lead your store and your team to succeed. To do this you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor to Mulberry.
What we need from you:
You will develop the best team:
– You will create a high performing team where diversity is embraced and every person is valued and feels a sense of belonging.
– You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
– You will create a culture that embraces feedback; give praise, share successes, coach and challenge.
You will always be Customer focused:
– You will nurture a welcoming and fun environment for your customers and team.
– You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
– You will develop and maintain key customer relationships using instore CRM tools to support you and your team.
You will be commercially driven:
– You will continually demonstrate a commitment to driving your business.
– You will collaborate and build key relationships to accelerate store growth.
– You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
– You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.
You will be be environmentally conscious:
– As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses \’Five C\’s\’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.
– You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
We will need you to be:
– Inspiring
– Engaging
– Agile
– Perceptive
– An experienced Leader (preferably within luxury fashion but not essential)
– In love with fashion!
What we can do for you:
– Competitive basic salary
– Bonus
– Product allowance
– An enviable staff discount and exclusive access to staff sales
– Extra day off for your birthday
– Pension Contributions & Life Assurance
– Training and development opportunities
– x2 paid volunteering days per year
– Access to Help@Hand – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
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Concession Manager employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager
✨Tip Number 1
Familiarise yourself with Mulberry's values and sustainability efforts. Understanding their B Corp Certification and how it influences their operations will show your genuine interest in the brand and its mission during interviews.
✨Tip Number 2
Prepare examples of how you've successfully led teams in the past, especially in creating inclusive environments. Highlighting your experience in fostering diversity and collaboration will resonate well with their emphasis on team development.
✨Tip Number 3
Research current trends in luxury fashion and customer engagement strategies. Being able to discuss market awareness and innovative ideas for enhancing customer experiences will demonstrate your commercial drive and expertise.
✨Tip Number 4
Show your passion for fashion by discussing your personal style and how it aligns with Mulberry's aesthetic. This will help you connect with the brand's culture and illustrate your enthusiasm for the role.
We think you need these skills to ace Concession Manager
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Mulberry's history, values, and commitment to sustainability. This will help you align your application with their ethos and demonstrate your passion for the brand.
Tailor Your CV: Highlight relevant experience in leadership, customer service, and commercial awareness. Use specific examples that showcase your ability to create high-performing teams and deliver exceptional customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the brand. Discuss how your values align with Mulberry's commitment to sustainability and how you can contribute to their goals as a Concession Manager.
Showcase Your Leadership Skills: Provide examples of how you've successfully led teams in the past. Emphasise your ability to foster a diverse and inclusive environment, encourage feedback, and drive team performance.
How to prepare for a job interview at Mulberry
✨Show Your Passion for Fashion
As a Concession Manager, it's crucial to demonstrate your love for fashion during the interview. Share personal experiences or insights about the industry that highlight your enthusiasm and understanding of current trends.
✨Emphasise Team Development
Discuss your approach to building and leading high-performing teams. Provide examples of how you've embraced diversity, encouraged collaboration, and fostered a culture of feedback in previous roles.
✨Customer Experience Focus
Prepare to talk about how you would create an engaging and memorable customer experience. Think of specific strategies you've implemented in the past that align with Mulberry's commitment to customer satisfaction.
✨Demonstrate Commercial Awareness
Be ready to discuss your understanding of market trends and how you've used data analysis to drive business growth. Highlight any successful initiatives you've led that maximised trading opportunities.
