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- Tasks: Lead your store team to deliver exceptional customer experiences and drive business growth.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability and quality since 1971.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, extra birthday leave, and wellness support.
- Why this job: Be part of a purpose-driven brand that values diversity, creativity, and environmental responsibility.
- Qualifications: Experience in leadership is preferred; passion for fashion and people is essential.
- Other info: Mulberry promotes an inclusive culture and offers training opportunities for personal development.
The predicted salary is between 30000 - 42000 £ per year.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.
Sustainability has been part of the Mulberry ethos since the brand\’s inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team.
As a Concession Leader at Mulberry you will lead your store and your team to succeed. To do this you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor to Mulberry.
What we need from you:
You will develop the best team:
– You will create a high performing team where diversity is embraced and every person is valued and feels a sense of belonging.
– You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
– You will create a culture that embraces feedback; give praise, share successes, coach and challenge.
You will always be Customer focused:
– You will nurture a welcoming and fun environment for your customers and team.
– You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
– You will develop and maintain key customer relationships using instore CRM tools to support you and your team.
You will be commercially driven:
– You will continually demonstrate a commitment to driving your business.
– You will collaborate and build key relationships to accelerate store growth.
– You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
– You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.
You will be be environmentally conscious:
-As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.
-You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
We will need you to be:
– Inspiring
– Engaging
– Agile
– Perceptive
– An experienced Leader (preferably within luxury fashion but not essential)
– In love with fashion!
What we can do for you:
– Competitive basic salary
– Bonus
– Product allowance
– An enviable staff discount and exclusive access to staff sales
– Extra day off for your birthday
– Pension Contributions & Life Assurance
– Training and development opportunities
– x2 paid volunteering days per year
– Access to Help@Hand – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
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Concession Leader employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Leader
✨Tip Number 1
Familiarise yourself with Mulberry's values and ethos, especially their commitment to sustainability and community. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs.
✨Tip Number 2
Showcase your leadership skills by discussing specific examples of how you've built and nurtured high-performing teams in the past. Be prepared to share how you foster diversity and encourage collaboration among team members.
✨Tip Number 3
Demonstrate your customer-centric approach by sharing stories of how you've created memorable experiences for customers. Highlight any experience you have with CRM tools and how you've used them to build relationships.
✨Tip Number 4
Stay updated on market trends in the luxury fashion sector. Being able to discuss current trends and how they impact business will show your commercial awareness and ability to drive store growth.
We think you need these skills to ace Concession Leader
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Mulberry's history, values, and commitment to sustainability. This will help you align your application with their ethos and demonstrate your passion for the brand.
Tailor Your CV: Highlight relevant experience in leadership, customer service, and team development. Use specific examples that showcase your ability to create a high-performing team and deliver exceptional customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Concession Leader role and how your values align with Mulberry's mission. Mention your understanding of the importance of sustainability and how you can contribute to their goals.
Showcase Your Leadership Skills: Provide examples of how you've successfully led teams in the past. Discuss your approach to fostering diversity, encouraging feedback, and driving collaboration within your team.
How to prepare for a job interview at Mulberry
✨Show Your Passion for People
As a Concession Leader, your ability to inspire and engage your team is crucial. Be prepared to share examples of how you've developed high-performing teams in the past, and demonstrate your commitment to creating an inclusive environment where everyone feels valued.
✨Demonstrate Customer Focus
Mulberry places a strong emphasis on delivering an extraordinary customer experience. Think of specific instances where you've gone above and beyond for customers, and be ready to discuss how you would nurture relationships using CRM tools to enhance customer engagement.
✨Highlight Your Commercial Acumen
Being commercially driven is key for this role. Prepare to discuss your understanding of market trends and how you've used analysis to identify trading opportunities in previous positions. Show that you can lead operational excellence while respecting people and the environment.
✨Embrace Sustainability
With Mulberry's commitment to sustainability, it's important to align with their values. Be ready to talk about how you've incorporated environmentally responsible practices in your work and how you can contribute to their 'Five C's' strategy for a greener future.
