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- Tasks: Lead your store and team to deliver an extraordinary customer experience.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability and quality.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and extra day off for your birthday.
- Other info: Mulberry offers training, development opportunities, and paid volunteering days.
- Why this job: Be part of a purpose-driven team that values diversity and creativity while promoting sustainability.
- Qualifications: Experience in leadership, preferably in luxury fashion; passion for fashion is essential.
The predicted salary is between 30000 - 42000 £ per year.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.
Sustainability has been part of the Mulberry ethos since the brand’s inception. In recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited.
These values are the foundation of our culture. If these are values you share, we would love you to join our team.
As a Concession Leader at Mulberry you will lead your store and your team to succeed. To do this you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and be excited to play your part in our “Back to the Mulberry Spirit” strategy.
What we need from you:
You will develop the best team:
- You will create a high performing team where diversity is celebrated and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions – internally and externally.
- You will encourage dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
- You will create a culture that embraces honest feedback; give praise, share successes, coach and challenge.
You will always be Customer focused:
- You will nurture a welcoming and fun environment for your customers and team.
- You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
- You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
- You will develop and maintain key customer relationships using instore CRM tools to support you and your team.
You will be commercially driven:
- You will continually demonstrate a commitment to driving your business.
- You will be influential and develop a network around you to help deliver your goals and accelerate store growth.
- You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
- You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.
You will care about people and the planet:
- You will embody our Values in all you do by being honest, dynamic, and community spirited.
- You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
- You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.
We will need you to be:
- Inspiring
- Engaging
- Agile
- Perceptive
- An experienced Leader (preferably within luxury fashion but not essential)
- In love with fashion!
What we can do for you:
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Extra day off for your birthday
- Pension Contributions & Life Assurance
- Training and development opportunities2 paid volunteering days per year
- Access to – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at
#J-18808-Ljbffr
Concession Leader employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Leader
✨Tip Number 1
Familiarise yourself with Mulberry's values and ethos, especially their commitment to sustainability and the B Corp Certification. This will not only help you align your personal values with the brand but also demonstrate your genuine interest during discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully built and managed diverse teams in the past. Be ready to discuss how you foster an inclusive environment that encourages creativity and collaboration.
✨Tip Number 3
Research the luxury fashion market and be prepared to discuss current trends and how they could impact Mulberry. This will show your commercial awareness and ability to drive business growth.
✨Tip Number 4
Prepare to share your ideas on enhancing customer experience in a retail setting. Think about innovative ways to engage customers and build lasting relationships, as this is crucial for the Concession Leader role.
We think you need these skills to ace Concession Leader
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Mulberry's history, values, and commitment to sustainability. This will help you align your application with their ethos and demonstrate your passion for the brand.
Tailor Your CV: Highlight relevant experience in leadership, customer service, and team development. Use specific examples that showcase your ability to create a high-performing team and deliver exceptional customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role of Concession Leader. Discuss how your values align with Mulberry's commitment to sustainability and community, and provide examples of how you've fostered a positive team culture in the past.
Showcase Your Passion for Fashion: Make sure to convey your love for fashion in your application. Mention any relevant experience or knowledge about luxury fashion trends, and explain how this passion drives your approach to customer engagement and team leadership.
How to prepare for a job interview at Mulberry
✨Show Your Passion for Fashion
As a Concession Leader, it's crucial to demonstrate your love for fashion during the interview. Share personal experiences or insights about the industry that highlight your enthusiasm and understanding of current trends.
✨Emphasise Team Development
Discuss your approach to building and leading a diverse team. Be prepared to share examples of how you've fostered an inclusive environment and encouraged collaboration, as this aligns with Mulberry's values.
✨Customer Experience Focus
Prepare to talk about how you would create a memorable customer experience. Think of specific strategies or initiatives you've implemented in the past that enhanced customer engagement and satisfaction.
✨Demonstrate Commercial Awareness
Showcase your understanding of the retail market and how you can drive business growth. Be ready to discuss how you've used market analysis to identify opportunities and improve sales performance in previous roles.