At a Glance
- Tasks: Lead a new team and create an extraordinary customer experience at our Fenwick store.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability and community.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and wellness support.
- Other info: Embrace a culture of inclusivity and make a positive impact on people and the planet.
- Why this job: Be part of a dynamic team that values creativity, diversity, and personal growth.
- Qualifications: Experience in leadership, preferably in luxury fashion, with a passion for style.
The predicted salary is between 30000 - 31620 £ per year.
Born in 1971, the roots of Mulberry are in Somerset, England.
For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.
Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.
To do this our people are honest, dynamic, and community spirited.
If these are values you share, we would love you to join our team.
Mulberry is opening a new concession store at Fenwick in Colchester, and we're looking for an exceptional Concession Leader to help build and inspire a brand-new team from the very beginning.
As a Concession Leader at Mulberry you will lead your store and your team to succeed.
To do this you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others.
We want you to strive to be an expert within your field and be excited to play your part in our 'Back to the Mulberry Spirit' strategy.
What we need from you
You will develop the best team
- You will create a high performing team where diversity is celebrated and every individual feels valued, respected, and included.
Always championing equity, empathy, and understanding in all interactions - internally and externally.
- You will encourage dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
- You will create a culture that embraces honest feedback; give praise, share successes, coach and challenge.
You will always be Customer focused
- You will nurture a welcoming and fun environment for your customers and team.
- You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
- You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
- You will develop and maintain key customer relationships using instore CRM tools to support you and your team.
You will be commercially driven
- You will continually demonstrate a commitment to driving your business.
- You will be influential and develop a network around you to help deliver your goals and accelerate store growth.
- You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
- You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.
You will care about people and the planet
- You will embody our Values in all you do by being honest, dynamic, and community spirited.
- You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
- You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.
We will need you to be
- Inspiring
- Engaging
- Agile
- Perceptive
- An experienced Leader (preferably within luxury fashion but not essential)
• In love with fashion!
What we can do for you
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Extra day off for your birthday
- Pension Contributions & Life Assurance
- Training and development opportunities
- 2 paid volunteering days per year
- Access to
- a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent.
All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.
If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us
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Concession Leader, 12-month FTC (Fenwick) Colchester, UK Temporary Full-Time employer: Mulberry
Mulberry is an exceptional employer that champions sustainability and innovation within the fashion industry. With a vibrant work culture in Greater London, employees benefit from collaborative teamwork, professional development opportunities, and a commitment to ethical sourcing practices. The role of Sourcing Manager not only offers a chance to influence global supply chains but also allows for personal growth in a company that values its people and their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Concession Leader, 12-month FTC (Fenwick) Colchester, UK Temporary Full-Time
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Concession Leader, 12-month FTC (Fenwick) Colchester, UK Temporary Full-Time
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Mulberry:Don’t forget to personalise your application for Mulberry! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Mulberry
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Mulberry offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Mulberry and contribute positively during your temporary stint.
