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For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer experiences in a vibrant retail environment.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability and quality.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and opportunities for personal development.
- Why this job: Be part of a purpose-driven brand that values people, planet, and creativity.
- Qualifications: Passion for fashion, strong leadership skills, and a commitment to customer service.
- Other info: Embrace a culture of inclusivity and sustainability while growing your career.
The predicted salary is between 28800 - 43200 £ per year.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception; in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
At Mulberry our Supervisors are called 'Team Leads' because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor at Mulberry.
What we need from you
- You will always be customer focused: You will create a welcoming and fun environment for your customers and team.
- You will be committed to delivering an engaging and memorable customer experience in your store and inspire your colleagues to also.
- You will develop and maintain key customer relationships using in store CRM tools to support you and your colleagues.
- You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.
- You will help to develop the best team.
- You will support in creating a high performing team where every person is valued and feels a sense of belonging.
- You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
- You will create a culture that embraces feedback; give praise, share successes, coach and challenge.
You will be responsible
- You will be curious about the business and willing to share your ideas.
- You will enjoy working as part of a team and nurture relationships with your colleagues.
- You will deliver operational excellence showing respect and consideration for people, product and your environment.
You are
- Inspiring
- Engaging
- Agile
- Perceptive
- A natural Coach
- In love with fashion!
Culture
- Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
- Act as an ambassador for Mulberry and communicate positively about the brand.
Sustainability
- As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.
- Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.
What we will do for you
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Pension Contributions & Life Assurance
- Training and opportunities to develop
- x2 paid volunteering days per year
- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
Supervisor in City of London employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in City of London
✨Tip Number 1
Get to know the brand! Before your interview, dive into Mulberry's history and values. Show us that you’re not just another candidate but someone who genuinely resonates with our commitment to sustainability and quality.
✨Tip Number 2
Practice your people skills! As a Team Lead, you’ll need to inspire and engage your team. Think of examples from your past where you’ve created a positive environment or resolved conflicts – we want to hear those stories!
✨Tip Number 3
Be ready to showcase your customer service prowess! Prepare to discuss how you’ve gone above and beyond for customers in previous roles. We love candidates who can create memorable experiences for our shoppers.
✨Tip Number 4
Don’t forget to ask questions! Show us your curiosity about the role and the company. This is your chance to demonstrate your eagerness to learn and grow with us at Mulberry. And remember, apply through our website for the best chance!
We think you need these skills to ace Supervisor in City of London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for fashion and customer service shine through! We want to see how you connect with our brand values and how you can bring that passion to the role.
Be Personable: Remember, we’re looking for someone who’s engaging and inspiring. Use a friendly tone in your application to reflect your personality and show us how you’d create a welcoming environment for both customers and colleagues.
Highlight Team Spirit: As a Team Lead, collaboration is key! Make sure to mention any experiences where you’ve successfully worked in a team or helped develop others. We love seeing examples of how you foster a sense of belonging.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Show us how your skills and experiences align with what we’re looking for at Mulberry.
How to prepare for a job interview at Mulberry
✨Know the Brand Inside Out
Before your interview, dive deep into Mulberry's history, values, and sustainability efforts. Familiarise yourself with their products and recent initiatives, especially their B Corp Certification. This will show your genuine interest in the brand and help you connect your personal values with theirs.
✨Showcase Your People Skills
As a Supervisor, or 'Team Lead', your ability to inspire and engage others is crucial. Prepare examples of how you've created a positive environment for customers and colleagues in the past. Highlight your coaching experiences and how you've fostered collaboration within a team.
✨Emphasise Customer Experience
Mulberry is all about delivering an extraordinary customer experience. Be ready to discuss specific strategies you've used to enhance customer interactions. Think about how you can create memorable moments for customers and how you can encourage your team to do the same.
✨Be Open to Feedback
Demonstrate your willingness to learn and grow by discussing how you've embraced feedback in previous roles. Share instances where you've used constructive criticism to improve your performance or that of your team. This aligns perfectly with Mulberry's culture of valuing diverse perspectives and fostering an inclusive environment.
