At a Glance
- Tasks: Deliver exceptional customer service and support clients across various platforms.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Embrace a culture of inclusivity and sustainability while working in luxury retail.
- Why this job: Be part of a team that values honesty, dynamism, and community spirit.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 24000 - 25000 £ per year.
Born in 1971, the roots of Mulberry are in Somerset, England.
For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.
Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.
To do this our people are honest, dynamic, and community spirited.
If these are values you share, we would love you to join our team.
The Role
Be part of a central team delivering a professional, seamless and proactive service to Mulberry clients requiring information or assistance across a variety of topics and platforms.
Resolve any issues to the satisfaction of all parties, reflecting the Mulberry values and integrity of the brand.
Duties & Responsibilities
- Create a welcoming experience for all clients using the Mulberry brand values.
- Take ownership and responsibility for all client contact ensuring a swift response/ resolution.
- Respond to incoming correspondence in accordance with agreed procedures and standards across email, telephone, live chat and our social channels.
- Be proactive within the team and recognise workload priorities.
- Undertake ad hoc administrative duties as requested.
- Show a willingness to complete tasks within a given time scale.
- Adhere to deadlines.
- Keep up to date with current Mulberry media/press happenings.
- Be aware of latest trends and movements within the fashion industry.
Team
- Work collaboratively with all key stakeholders
- Participate in team meetings
Culture
- Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
- Act as an ambassador for Mulberry and communicate positively about the brand.
Sustainability
- As a certified B Corp, we are committed to using business as a force for good.
You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our
Made to Last strategy across Climate, Circularity, and Community.
- Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included.
Champion equity, empathy, and understanding in all interactions – internally and externally.
Skills And Knowledge Required
- Must be self‑disciplined with excellent organisational and prioritisation skills for ultimate efficiency combined with resilience and flexibility to stay calm and work under pressure in order to deliver excellent customer service
- Excellent communication skills, written and verbal
- Computer literate with excellent knowledge of MS Office
- A strong understanding of Social Media Platforms
- Works cooperatively and effectively with others in a team to achieve shared objectives
- Reliable, punctual, adaptable and quick thinking
- Ability to multitask
- Displays strong interpersonal effectiveness
- Can identify and understand individual client needs, wants and expectations
- Customer services experience is essential
- Supporting innovation and propose creative solutions
- Experience in a luxury retail sales environment is advantageous
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent.
All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.
If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at
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Customer Care Advisor Chilcompton Office, Somerset Permanent Full-Time employer: Mulberry
Mulberry is an exceptional employer that champions sustainability and innovation within the fashion industry. With a vibrant work culture in Greater London, employees benefit from collaborative teamwork, professional development opportunities, and a commitment to ethical sourcing practices. The role of Sourcing Manager not only offers a chance to influence global supply chains but also allows for personal growth in a company that values its people and their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor Chilcompton Office, Somerset Permanent Full-Time
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mulberry. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mulberry before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Advisor Chilcompton Office, Somerset Permanent Full-Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mulberry:Your cover letter is your chance to shine! Tell us why you want to work at Mulberry specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mulberry!
How to prepare for a job interview at Mulberry
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
