At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and foster a fun environment.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability and community spirit.
- Benefits: Enjoy competitive pay, bonuses, staff discounts, and opportunities for personal development.
- Other info: Flexible hours with paid volunteering days and a supportive work culture.
- Why this job: Be part of a B Corp certified brand that values people and the planet.
- Qualifications: Passion for fashion, strong leadership skills, and a commitment to inclusivity.
The predicted salary is between 30000 - 30000 € per year.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception; in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
At Mulberry, our Supervisors are called 'Team Leads' because you must be passionate about people, determined to deliver an extraordinary customer experience, and open to learning and developing yourself and others. We want you to strive to be an expert within your field and be excited to play your part in our 'Back to the Mulberry Spirit' strategy.
What we need from you:
- You will always be Customer focused: You will nurture a welcoming and fun environment for your customers and team. You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to do the same. You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers. You will develop and maintain key customer relationships using instore CRM tools to support you and your team.
- You will help to develop the best team: You will support in creating a high performing team where diversity is celebrated and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions - internally and externally. You will encourage dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration. You will create a culture that embraces honest feedback; give praise, share successes, coach and challenge.
- You will be commercially driven: You will continually demonstrate a commitment to driving growth in your store. You will lead and deliver operational excellence showing respect and consideration for people, product, and your environment.
- You will care about people and the planet: You will embody our Values in all you do by being honest, dynamic, and community spirited. You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others. You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.
You are:
- Inspiring
- Engaging
- Agile
- Perceptive
- A natural Coach
- In love with fashion!
What we will do for you:
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Pension Contributions & Life Assurance
- Training and opportunities to develop
- x2 paid volunteering days per year
- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
£14.22 - £14.22 an hour. This is for a 24 hours per week position. Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [email protected].
Supervisor (PT 24) in Birmingham employer: Mulberry
Mulberry is an exceptional employer that champions a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. With a commitment to sustainability and community spirit, employees enjoy competitive salaries, generous benefits including product allowances and paid volunteering days, and opportunities for personal development within a globally recognised British lifestyle brand. Join us in delivering extraordinary customer experiences while making a positive impact on people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor (PT 24) in Birmingham
✨Tip Number 1
Get to know the brand! Before your interview, dive into Mulberry's history and values. Show us that you understand the Mulberry Spirit and how it connects to sustainability and community. This will help you stand out as someone who truly resonates with our ethos.
✨Tip Number 2
Practice your people skills! As a Team Lead, you'll need to inspire and engage your team. Think of examples from your past where you've nurtured a positive environment or led a successful project. We want to see your passion for people shine through!
✨Tip Number 3
Be ready to discuss customer experiences! Prepare to share how you've delivered exceptional service in the past. We love candidates who can demonstrate their commitment to creating memorable moments for customers, so bring your best stories!
✨Tip Number 4
Don’t forget to show your love for fashion! Whether it's discussing trends or your personal style, let us see your enthusiasm for the industry. This is a key part of being culturally connected and will help you connect with our customers.
We think you need these skills to ace Supervisor (PT 24) in Birmingham
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your love for customer service shine through! Share examples of how you've created a welcoming environment and inspired others. We want to see that you're all about making connections and delivering memorable experiences.
Emphasise Team Spirit:Highlight your experience in building and nurturing high-performing teams. Talk about how you celebrate diversity and encourage collaboration. At StudySmarter, we value a community spirit, so show us how you can contribute to that!
Be Commercially Savvy:Demonstrate your understanding of driving growth and operational excellence. Use specific examples to illustrate how you've contributed to success in previous roles. We’re looking for someone who’s not just about the numbers but also cares about people and the planet.
Apply Through Our Website:Make sure to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen on joining the Mulberry family. We can’t wait to hear from you!
How to prepare for a job interview at Mulberry
✨Know the Mulberry Spirit
Before your interview, dive deep into understanding Mulberry's ethos and values. Familiarise yourself with their commitment to sustainability and community spirit. This will not only help you connect with the brand but also show that you're genuinely interested in being part of their mission.
✨Showcase Your People Skills
As a Team Lead, your ability to inspire and engage others is crucial. Prepare examples from your past experiences where you've nurtured a positive team environment or delivered exceptional customer service. Highlight how you can create a welcoming atmosphere for both customers and colleagues.
✨Emphasise Your Commercial Awareness
Mulberry is looking for someone who is commercially driven. Be ready to discuss how you've previously contributed to sales growth or operational excellence in your past roles. Think about specific strategies you've implemented that could translate well to the Mulberry environment.
✨Be Open to Feedback
Demonstrate your willingness to learn and grow by discussing how you value feedback. Share instances where you've received constructive criticism and used it to improve your performance. This aligns perfectly with Mulberry's culture of embracing honest feedback and fostering development.
