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- Tasks: Create memorable experiences for customers and build lasting relationships.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability.
- Benefits: Enjoy competitive pay, bonuses, staff discounts, and wellness support.
- Why this job: Be part of a dynamic team that values honesty, community, and creativity.
- Qualifications: Passion for fashion and a customer-focused mindset.
- Other info: Flexible hours with opportunities for training and personal development.
The predicted salary is between 26300 - 26300 £ per year.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited. If these are values you share, we would love you to join our team.
At Mulberry our Sales Assistants are called 'Experience Experts', and it’s because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you strive to be an expert within your field and be excited to play your part in our 'Back to the Mulberry Spirit' strategy.
What we need from you:
- You will always be customer focused:
- Create a welcoming and fun environment for your customers and team.
- Commit to delivering an engaging, dynamic and memorable customer experience in your store.
- Develop and maintain key customer relationships using instore CRM tools to support you.
- Culturally connected; understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
- Curious about the business and willing to share your ideas.
- Have a competitive spirit and a strong desire to succeed.
- Deliver operational excellence showing respect and consideration for people, product and your environment.
- Embodies our Values in all you do by being honest, dynamic, and community spirited.
- Supports Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
- Feels inspired to work for a B Corp business, incorporating environmentally and socially responsible practices into your work.
You are:
- Honest
- Dynamic
- Community Spirited
- In love with fashion!
What we will do for you:
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Extra day off for your birthday
- Pension Contributions & Life Assurance
- Training and development opportunities
- x2 paid volunteering days per year
- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
This is for an 8-hour per week position. Applicants must be available and flexible to work on a rota covering any day of the week. £12.60 - £12.60 an hour. This role also offers commission.
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
Sales Assistant in Birmingham employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant in Birmingham
✨Tip Number 1
Get to know Mulberry inside out! Familiarise yourself with their products, values, and sustainability efforts. This will help you connect with the brand during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your storytelling skills! As an Experience Expert, you'll need to create memorable experiences for customers. Think about how you can weave product knowledge into engaging stories that resonate with shoppers.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to learn more about the company culture and what it’s really like to work at Mulberry. This insider info can give you a leg up in interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Mulberry family and ready to embrace our values.
We think you need these skills to ace Sales Assistant in Birmingham
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Share why you’re excited about the role and how Mulberry fits into your style. We want to see your personality and enthusiasm!
Be Customer-Centric: Remember, as a Sales Assistant, or 'Experience Expert', your focus is on creating memorable experiences. Highlight any past experiences where you've gone above and beyond for customers. We love to see that community spirit!
Emphasise Your Values: Mulberry is all about honesty, dynamism, and caring for people and the planet. Make sure to weave these values into your application. Show us how you embody these traits in your everyday life!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Mulberry
✨Know Your Mulberry Spirit
Before your interview, dive deep into Mulberry's history and values. Understand what the 'Mulberry Spirit' means and how it reflects in their products and customer experiences. This will help you connect with the brand during your conversation.
✨Showcase Your Customer Focus
Prepare examples of how you've created memorable experiences for customers in the past. Think about times when you went above and beyond to meet a customer's needs, as this aligns perfectly with the role of an 'Experience Expert'.
✨Be Ready to Share Ideas
Mulberry values curiosity and a competitive spirit. Come prepared with ideas on how you could enhance customer experiences or improve store performance. This shows you're proactive and genuinely interested in contributing to the team.
✨Emphasise Your Community Spirit
Reflect on your own values and how they align with Mulberry's commitment to sustainability and community. Be ready to discuss how you can contribute to an inclusive culture and support environmentally responsible practices in your role.